Under the Disability Discrimination Act (1992) it is against the law to discriminate against a person because of their disability in many areas of public life including employment, education, services, housing and accessing public places.
If you have an assistance animal, you have the right to take them on public transport and in public spaces such as shops, hotels and motels, and restaurants.
Fines may apply to people in control of a public place, public passenger vehicle or place of accommodation if they:
- Deny entry or access, or refuse to serve you
- Separate you from your assistance animal; or
- Charge extra for your assistance animal
The Convention on the Rights of Persons with Disabilities (CRPD) recognizes the importance of accessibility to information and communication to enable persons with disabilities to fully enjoy all human rights and fundamental freedoms. ‘Communication’ refers to languages, display of text, Braille, tactile communication, large print, accessible multimedia as well as written, audio, plain-language, human-reader and augmentative and alternative modes, means and formats of communication, including accessible information and communication technology.
National Disability Insurance Scheme (NDIS) participants can access assistive communication technology under the scheme – https://www.ndis.gov.au/providers/housing-and-living-supports-and-services/providing-assistive-technology
Phone: 1800 800 110
Website: www.ndisgov.au