1800RESPECT is the national sexual assault, domestic and family violence counselling service.
They provide support for:
This is are a confidential service available 24 hours a day, 7 days a week.
Phone: 1800 737 732
Call 000 if you are in danger now
Indigenous Language Interpreting Services are offered by 2M Language Services.
They currently provide Indigenous languages interpreting services in the following QLD Indigenous languages:
The Indigenous interpreters are experienced linguists with NAATI accreditation (transitioning into certification) and acting as mentors for new budding interpreters. We are constantly looking for talented QLD Indigenous language speakers interested in becoming interpreters.
Phone: 1800 462 742 or (07) 3367 8722
More Information: https://www.2m.com.au/2m-indigenous-interpreting-queensland/
ATSIDNQ (Aboriginal and Torres Strait Islander Disability Network of Queensland) is a network of Aboriginal and Torres Strait Islander people with disabilities and their families and carers.
The Network is a culturally safe space for members to connect, share and raise awareness of issues they are facing.
The Network gives members the opportunity to celebrate their strengths, share their stories with others and contribute to the conversation about disability in positive ways. Membership is free and open to all people with disability, their family and carers in Queensland.
The Aboriginal and Torres Strait Islander Legal Service (Qld) Ltd is a community-based organisation established to provide professional and culturally competent legal services for Aboriginal and Torres Strait Islander people across Queensland.
Key Areas of Service Delivery
Phone: (07) 3025 3888
The Aboriginal Disability Justice Campaign (ADJC) is made up of agencies and individuals who are concerned about the incarceration of Aboriginal people with cognitive impairments, such as intellectual disability, acquired brain injury and psychosocial disability, who commit crimes or are considered a risk to harm to others.
Phone: 0448 610 105
Aged and Disability Advocacy Australia (ADA Australia) is a not-for-profit, independent, community based advocacy and education service in Queensland.
They provide free advocacy to clients of government funded community care and aged care to resolve issues related to their care. ADA Australia also provides free advocacy support for people with QCAT matters regarding Enduring Power of Attorney, Guardianship or Administration.
Aged Care Complaints Commissioner (ACCC) provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government.
Anyone can make a complaint, including:
You can lodge a complaint via:
Phone: 1800 550 552
Online Complaint Form: Click Here
Post: Aged Care Complaints Commissioner
GPO Box 9848, Brisbane 4000
If you make a complaint via post, make sure your letter includes:
The Airline Customer Advocate (ACA) provides a free and independent service to eligible customers of major Australian airlines by facilitating the resolution of current unresolved complaints about airline services.
Customers can complain about:
The Airline Customer Advocate will inquire into complaints, seek responses and try to resolve them. Customers will be informed about alternative avenues for dispute resolution should they be dissatisfied with the outcome of the complaint process.
Phone: 1800 813 129
AMPARO Advocacy is a not-for-profit community organisation which provides independent individual and systemic advocacy on behalf of vulnerable people from a non-English speaking background with disability.
They stand up for people from a non-English speaking background with a disability who are being treated unfairly, abused or discriminated against. They speak, act and write on your behalf to protect your most basic needs.
They promote, protect and defend the welfare of people by:
The Anti-Discrimination Commission Queensland (ADCQ) is an independent statutory body established under the Queensland Anti-Discrimination Act 1991 (the Act). They deliver frontline services to the Queensland community, including businesses, state and local government, the community sector and people throughout the state.
They may be able to assist in resolving complaints of discrimination, sexual harassment, vilification, victimisation and other contraventions of the Anti-Discrimination Act 1991.
The Commission’s services include:
Australasian Society for Intellectual Disability (ASID) is linking research to practice in Intellectual Disability, serving members across Australia and New Zealand to improve the quality of life for people with an intellectual disability.
The goals of the Australasian Society for Intellectual Disability are:
Phone: 1800 644 741 (within Australia)
The Australian Competition and Consumer Commission promotes competition and fair trade in markets to benefit consumers, businesses, and the community. We also regulate national infrastructure services. Our primary responsibility is to ensure that individuals and businesses comply with Australian competition, fair trading, and consumer protection laws – in particular the Competition and Consumer Act 2010.
The ACCC produces a book ‘The Little Black Book of Scams’, which highlights popular scams including fake lotteries, internet shopping, mobile phones, online banking, employment, and investment opportunities. It also has tips on how to protect yourself from scams, what you can do if you get scammed, and how to report a scam. To download or order this free publication go to our website.
Phone: 1300 302 502
The Australian Council of Social Service (ACOSS) is a national advocate for action to reduce poverty and inequality and the peak body for the community services sector in Australia.
ACOSS leads policy development and advocacy within the community sector on the following issues:
The Australian Disability Enterprises (ADEs) is part of a continuum of employment opportunities for people with disability and act as a link, helping them gain training and experience to confidently step into open employment or to continue in supported employment if they choose.
ADEs support people with moderate to severe disability to engage in a wide variety of work tasks such as packaging, assembly, production, recycling, screen printing, plant nursery, garden maintenance and landscaping, cleaning services, laundry services and food services.
ADEs offer similar working conditions as other employers and an opportunity for people with a disability to contribute and connect to their local community.
Phone: 1300 653 227
The Australian Federation of Disability Organisations (AFDO) is the peak organisation in the disability sector representing people with lived experience of disability. AFDO works to develop a community where people with disability can participate in all aspects of social, economic, political and cultural life. This includes genuine participation in mainstream community life, the development of respectful and valued relationships, social and economic participation and the opportunity to contribute as valued citizens.
AFDO’s current program of work is primarily focused on three priority areas:
Phone: (03) 9662 3324 Toll Free: 1800 219 969
The Australian Government Department of Employment is responsible for national policies and programs that help Australians find and keep employment and work in safe, fair and productive workplaces.
More information can be found on the website.
Phone: 1300 488 064
Australian Human Rights Commission is an independent statutory organisation that lead the promotion and protection of human rights in Australia.
They do this by:
Phone: (02) 9284 9600 National Information Service: 1300 656 419
General enquiries and publications: 1300 369 711
The Australian Network on Disability is a national, membership based, for-purpose organisation that makes it easier for organisations to welcome people with disability in all aspects of business.
We offer a range of innovative products, training, consultancy, programs and publications:
Autism Aspergers Advocacy Australia (A4) is the national grassroots advocacy organisation providing systemic advocacy for autistic people and others (family members and partners) living with ASD.
A4 aims to represent the views of its members at the federal/national level. If there is something you want said about autism/ASD and related issues, just tell the A4 Management Group or A4’s Convenor.
Autistic people and their associates need effective voices. A4’s voice is more convincing to government if it has more members. A4 membership is FREE. Just register on the website. Please join A4 and get your friends to join too.
A4 is a member of the Disability Australia Consortium and works with the Australian Federation of Disability Organisations (AFDO) on wider disability issues at the federal level.
Basic Rights Queensland Inc is a state-wide specialist community legal centre, providing advice, advocacy and free legal services to people having problems with Centrelink or Disability Discrimination.
What we do:
Blind Citizens Australia (BCA) is the united voice of Australians who are blind or vision impaired. Whether you are blind, have a vision impairment, a family member or friend of a person who is blind or vision impaired, BCA is here to assist you.
We provide information, peer support, individual and systemic advocacy, and consultancy service. Our Branches act as local lobby groups and provide opportunities for social interaction for members.
Phone: (03) 9654 1400
Braille House provides Braille and Moon tuition and reading material to empower people who are blind or who have low vision to live with dignity and independence.
Braille House provides to our clients and stakeholders through:
Brain Injury Australia (BIA) is the central clearing house of information and gateway to nationwide referral for optimising the social and economic participation of all Australians living with brain injury.
If you are an Australian resident with a brain injury AND a legal problem, Brain Injury Australia may be able to help, by arranging free legal assistance.
Phone: (02) 9808 9390
Cairns Community Legal Centre (CCLS) offers a wide range of accessible legal services to members of the community experiencing disadvantage. Their specialist services include:
They are comitted to providing equal access to justice for all members of teh community and can assist with many issues including those related to:
Legal services are available by appointment, or where necessary telephone advice may also be offered.
Phone: (07) 4031 7688 or 1800 062 608
Online Contact Form: http://www.cclc.org.au/contact
Address: 2nd Floor, Main Street Arcade, 82 Grafton Street.
Lift access via Main Street Arcade food court.
Capricorn Citizen Advocacy (CCA) assist those with cognitive or communication disabilities who may rely heavily on others to support them every day, especially if they are segregated from the general community and become isolated. They operate in the Rockhampton Regional Council and Livingstone Shire Council areas.
Citizen Advocacy offer a one-to-one unique relationship between an advocate (volunteer member of the community) and a protege (person with disability who needs assistance).
Carer Gateway is a national online and phone service that provides practical information and resources to support carers. The interactive service finder helps carers connect to local support services.
Phone: 1800 422 737
Carers Queensland is the peak body representing and advocating on behalf of carers throughout Queensland.
We work collaboratively with the Carers Association in each state and territory and our partners to influence the development of policies and essential services at a state level.
Our core work includes:
Carers Advisory Service: 1800 242 636
Carers Queensland Head Office: (07) 3900 8100
Caxton Legal Centre provides legal and social welfare services to low income and disadvantaged persons in need of relief from poverty, distress, misfortune, destitution and helplessness, and to educate such people in legal, social welfare and related matters.
We are an independent, non-profit community organisation providing free legal advice, social work services, information and referrals.
Caxton is providing service in following areas:
Centrelink – a government agency that delivers a range of payments and services for retirees, the unemployed, families, carers, parent, people with disabilities, Indigenous Australians, and people from diverse cultural and linguistic backgrounds, and provides services at times of major change.
Please visit Centrelink website for more information.
Children and Young People with Disability Australia (CYDA) is the national peak body which represents children and young people (aged 0-25) with disability. CYDA is a not for profit, community organisation.
CYDA has the mandate to advocate for children and young people with disability living in Australia and undertakes the following to achieve its purpose:
Communication Rights Australia is a leading human rights information and advocacy charity funded by the Government. They provide specialist information and advocacy for people with disabilities whose human rights have been infringed, giving priority to those with little or no speech, or complex communication needs.
What we do:
Community Legal Centres Queensland (CLCQ) provides support and advocacy through 33 independent, community-led community legal centres operating across Queensland.
Queensland’s community legal centres provide free information, advice and referral, representation and casework, community education and advocacy for vulnerable clients and communities facing legal problems.
To find a local community legal centre close to you click here http://communitylegalqld.org.au/find-legal-help/find-centre
Complaint Resolution and Referral Service (CRRS) is a complaints resolution service for people using disability employment and advocacy services funded under the Commonwealth Government of Australia.
Your complaint will be handled in a professional and understanding manner.
CRRS staff will:
Phone: 1800 880 052
Court Network is an organisation that has volunteers who support people who are going to court. They offer direct personal support, non-legal information and community referrals.
Through their work they help:
To connect with a volunteer:
Phone: 1800 267 671 (toll free) or (07) 3227 7625
Online Contact Form: http://www.courtnetwork.com.au/ContactForm.aspx
Office: The Queen Elizabeth II Courts of Law
Brisbane Supreme and District Courts
415 George Street, Brisbane QLD 4000
The Credit and Investment Ombudsman (CIO) helps consumers, at no charge, to resolve disputes they may have with financial services providers.
We provide a free, independent and impartial dispute resolution service to consumers. We facilitate the resolution of complaints between consumers and participants of our scheme. In doing so, we provide both consumers and financial services providers with an alternative to legal proceedings for resolving financial services disputes.
CIO offers dispute resolution schemes set up to help resolve disputes between customers and financial services providers about banking and credit, general and life insurance, investments, loans, managed funds, mortgage and finance broking, and other issues.
CIO can only consider complaints consumers have with businesses that are members of either scheme.
Deaf Australia is the national peak advocacy and information organisation in Australia for Deaf people who are bilingual – using both English and Auslan (Australian Sign Language).
We work under the understanding that many Deaf Australians have varying degrees of fluency in both Auslan and English, but primarily use Auslan as their native or preferred language. We advise government, industry, and service providers about the needs and views of Deaf people, and work to improve Deaf people’s access in a range of areas.
Now, Deaf, hard of hearing, and hearing people with Auslan skills will be able to use their membership to assist their business or employer to get accreditation with the Deaf Friendly Scheme: a deaf tick of approval that can be used Australia-wide!
Deaf Services Queensland is a not-for-profit organisation working with the community to enhance services and programs that benefit Deaf and hard of hearing adults and children across Australia.
Deaf Services Queensland is the prominent service provider for Deaf and hard of hearing community members across all ages in Queensland with a focus on community and empowerment.
Phone: 07 3892 8500
Fax: 07 3982 8511
For After Hours Emergency Bookings for Auslan interpreters please contact our after hours service on 0455 068 500
Deafness Forum of Australia is the peak national body representing the interests and viewpoints of the 3.5 million Australians who are concerned with the quality of their hearing and the effects it has on their lives and the people around them.
It represents a broad national membership of individuals with a lived experience and their families, as well as associations of, or for those people, and individuals and associations which prove services that promote hearing health and wellbeing.
It closely connected to the ‘grass roots’ in its sector, to ensure the Government is aware of both individual and social perspectives. It:
The National Dementia Helpline is a free confidential phone and email information and support service which provides:
The Helpline is for anyone interested in dementia, concerned about their memory, anybody who has been diagnosed with dementia or who works with people with dementia, or anybody who simply wants to know more. All services are private and confidential.
Phone: 1800 100 500 (9am – 5pm Monday to Friday)
Helpline Online Chat: Click Here
Free Information Pack Request Form: Click Here
Department of Education and Training is responsible for national policies and programs that help Australians access quality and affordable early child care and childhood education, school education, higher education, vocational education and training, international education and research.
More information can be found on website.
The Australian Government Department of Human Services (DHS) is about people and the services they may need at different stages of their lives. They deliver social and health payment services to Individuals, Families, People with Disabilities, Help in an Emergency. They also offer Centrelink, Medicare and Child Support information.
More information can be found on their website.
The Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA) changed to the Department of Social Service.
Much of the information on this website is arranged into subject areas for easy access. The subject areas are:
Disability Advocacy Network Australia (DANA) is a national not for profit organisation.
It supports and strengthens independent disability advocacy organisations in their work of advocating for and with people with disability so that they are valued and included members of the community, their fundamental needs are met and their human rights respected.
DANA is a network or organisations throughout Australia that undertakes or provides individual advocacy, systemic advocacy, self-advocacy, citizen advocacy, legal advocacy or family advocacy.
To find an advocacy centre near you, please click on the link: www.dana.org.au/home/advocacy-groups/
Disability Law Queensland (DLQ) is a non-profit law firm, that assists people with disability and their families to plan for the future, assert their rights and access justice.
Their aim is to provide an accessible service that demonstrates an understanding of issues that affect people with disabilities and their families. Services are tailored for people with disability and their families, as Disability Law Queensland understand the challenges faced by clients.
Disability Law Queensland’s fee for service pricing offers excellent value and all funds raised are used to support the work of Mamre Association building rich, meaningful and inclusive lives with people with disability and their families.
Phone: 07 3622 1250
Address: 40 Finsbury St, Newmarket Qld 4051.
Disability Queensland helps people with a disability and their families to access the support and services they need through the different stages of their life.
General Enquiries: 13 QGOV (13 74 68)
Disability Support Queensland (DSQ) is a not for profit company supporting people with disability, and their carers, to access resources that may assist and enhance their quality of life.
Through their website, they aim to be an online community resource hub where you can:
DVConnect is a state-wide telephone service offering anyone affected by domestic or family violence a free ‘crisis hotline’ 24 hours a day, 7 days a week.
They offer free, professional and non-judgemental telephone support, where ever you live in Queensland.
Womensline: 1800 811 811 (24 hours/7 days)
Mensline: 1800 600 636 (9am-12 midnight, 7 days)
Sexual Assault Line: 1800 010 120 (7.30am-11.30pm, 7 days)
Pets in Crisis: : Call Womensline
Call 000 if you are in danger
The Elder Abuse Prevention Unit (EAPU) promotes the right of older people to live free from abuse.
The EAPU responds to abuse that occurs within a relationship of trust.
The types of abuse can include:
The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for unresolved complaints with your electricity or gas supplier, or water supplier for those in south east Queensland. If you can’t sort out the problem with your supplier you can contact EWOQ.
Also, complaints can be lodged online on our website www.ewoq.com.au (in addition to phone, email and postal) and we have offices in Brisbane, Rockhampton and Cairns for those who prefer to seek advice in person.
As the energy sector is incredibly complex, we also have an energy and water complaints wizard where Queenslanders can find out what we can and can’t help with, and who to contact if we can’t help: www.energywatercomplaints.com.au
We have a dedicated Indigenous officer, should that be of assistance to your clientele.
We are also happy to speak at relevant information sessions (e.g. Seniors Week celebrations, Carers Week events, Bring your bills days, education sessions, etc.) as part of our community outreach program. Several useful fact sheets can be found on our website.
How we can help:
Financial Counselling Australia (FCA) is the peak body for financial counsellors in Australia.
People from all walks of life can find themselves with money problems. Financial counsellors are non-judgmental, qualified professionals who provide information, support and advocacy to people in financial difficulty. Working in community organisations, their services are free, independent and confidential.
Find a Local Financial Counsellor: Click Here
Phone: 1800 007 007
The Financial Ombudsman Service (FOS) provides accessible fair and independent dispute resolution for consumers and financial services providers.
FOS offers dispute resolution schemes set up to help resolve disputes between consumers and financial services providers about banking and credit, general and life insurance, investments, loans, managed funds, mortgage and finance broking, and other issues.
FOS has a fact sheet ‘Tips and resources for seniors’. It also has fact sheets on other topics including what you can do if are having problems meeting credit repayments due to financial difficulty.
FOS can only consider complaints consumers have with businesses that are members of either scheme.
First People Disability Network Australia (FPDN) is a national organisation of and for Australia’s first peoples with disability.
We connect with our communities and run projects focused on the needs of Aboriginal and Torres Strait Islander people with disability across the country. We are running a first-of-its-kind community directed research project.
Gold Coast Disability Advocacy Inc (GCDA) are an independent, community based organisation providing Advocacy to people with disability. They advocate for the protection and defence of the fundamental rights of people with disability.
More information about GCDA is on Facebook.
Phone: (07) 5564 0355
The Human Rights Council of Australia Inc is a organisation of people committed to promoting universal human rights for all without discrimination; in Australia, our region and the world. Our members bring together years of experience, commitment and action in the human rights field.
Inclusion Australia (NCID) is the national voice for Australians with intellectual disability.
We bring together groups across Australia who are connected to people with intellectual disability and who are committed to the shared vision of inclusion in all aspects of Australian life.
We also use our direct connections to people with intellectual disabilities and our extensive local networks, including families, service providers and similar advocacy groups to provide inclusive, collaborative and holistic policy expertise and advice to drive systemic change in Australia.
Independent Advocacy in the Tropics Incorporated, trading as Independent Advocacy Townsville (IAT) is a community organisation providing advocacy support for people with disability.
The service is available to those of any age, all disabilities, genders and from all cultural backgrounds.
Ipswich Regional Advocacy Service (IRASI) offers support to community members that are experiencing difficulties relating to a disability or a mental health concern.
They do not provide legal advice, but do offer:
They encourage participants to actively engage in the process and promote self-advocacy where appropriate.
Phone: (07) 3281 5409
Australian JobSearch is a website funded by the Australian Government as a free service to help job seekers find jobs and connect employers to quality staff.
LawRight is an independent, not-for-profit legal service.
LawRight accept applications from individuals who are unable, or to the satisfaction of LawRight, ineligible, to obtain legal aid and have insufficient means to afford the required legal services. They also assist community groups with public interest objectives. LawRight can only assist in civil law matters.
LawRight is unable to assist with family law and criminal law requests.
Legal Aid Queensland offer legal help to financially disadvantaged people. They offer support over the phone, or in person at their 14 offices around Queensland.
They may be able to help if you:
Main Phone Line: 1300 651 188
Indigenous Information Line: 1300 650 143
International Caller: +61 7 3238 3444
Mackay Advocacy Inc is an Independent Disability Advocacy Service supporting people in the Mackay community from birth to 65 years.
They do not offer legal advice, but their disability advocacy may include:
Phone: (07) 4957 8710
MensLine Australia is the national telephone and online support, information and referral service for men with family and relationship concerns. The service is available from anywhere in Australia and is staffed by professional counsellors, experienced in men’s issues.
MensLine Australia providers:
The Tribunal is an independent decision making body under the Mental Health Act 2016 whose primary purpose is to review the involuntary status of persons with a mental illness and/or intellectual disability. It provides an independent review and hearings are conducted in an informal manner. The Tribunal consists of a President, Deputy President and approximately 80 members. There is also an Executive Officer and other staff necessary for the Tribunal to exercise its jurisdiction.
My Aged Care (MAC) is an Australian Government website and phone line to help you find out what aged care services may be available to help you.
You may be eligible to receive services such as:
Help at home:
Care in an aged care home:
If you find you need ongoing help with day-to-day tasks or health care, a residential aged care home lets you live in a supported environment where help is available 24 hours a day.
Phone: 1800 200 422
The National Debt Helpline and Website are offered as a free not for profit service to the people of Australia. They offer professional, independent and confidential financial counselling services and advice about how to fix credit files and deal with debt. They don’t sell anything and they don’t make any money from supporting people and they are a free service.
Phone: 1800 007 007
National Disability Abuse and Neglect Hotline, this hotline exists to provide support for people to report abuse and neglect of people with disability.
Emergency situations: In case of life threatening situations call 000 for attendance by Ambulance, Fire or Police services. If you think a crime has been committed or is being committed, contact your local police.
Phone: 1800 880 052
The National Disability Insurance Scheme (NDIS) is the new way of providing support for Australians with disability, their families and carers.
The agency established to implement the first stage of Australia’s National Disability Insurance Scheme.
The NDIS helps people with disability to:
You will need to meet certain requirements to access the NDIS. To find out more go to Accessing the NDIS section of the website below.
The NDIS is overseen by the National Disability Insurance Agency (NDIA). The NDIA and the NDIS have the same contact details.
Phone: 1800 800 110
National Disability Services (NDS) is Australia’s peak body for non-government disability service organisations, representing more than 1100 non-government service providers. Collectively, NDS members operate several thousand services for Australians with all types of disability.
NDS is the only organisation that represents the full spectrum of disability service providers across Australia. Members range in size from small support groups to large multi-service organisations.
NDS provides members with a strong voice, enabling the sector to collectively initiate change, influence outcomes and deliver the funding needed to ensure the best possible quality of life for people with disability.
The National Ethics Disability Alliance (NEDA) is a national peak organisation representing the rights and interests of people living with disability, their families and carers, from culturally and linguistically diverse (CALD) and non-English speaking backgrounds (NESB).
NEDA advocates at the federal level for the rights and interests of people from NESB with disability, their families and carers so that they can participate fully in all aspects of social, economic, political and cultural life.
NEDA provides policy advice to the federal government and other agencies to secure equitable outcomes for people from NESB with disability, their families and carers. NEDA undertakes projects relating to the NESB and disability communities.
NEDA works closely with its state and territory member organisations to ensure that its policy advice reflects the experiences of people from NESB with disability, their families and carers. In states and territories where no NESB-disability advocacy agency exists, NEDA undertakes development work to try to establish a structure that can support and represent people from NESB with disability, their families and carers.
Phone: (02) 6262 6867 or 0407 878 933
The National Relay Service (NRS) is an Australia-wide phone service for people who are deaf or have a hearing or speech impairment.
The NRS is available to everyone at no additional charge.
It’s easy to connect:
The Office of the Public Guardian (OPG) is an independent statutory office established to protect the rights, interests and wellbeing of adults with impaired decision-making capacity, and children and young people in the child protection system.
The purpose of OPG is to advocate for the human rights of their clients.
Adult phone: 1300 653 187
Children and young people phone: 1800 661 533
The Office of the Health Ombudsman (OHO) is Queensland’s health service complaints agency.
They are an independent statutory body and the one place all Queenslanders should go if they have a complaint about a health service provider or a health service provided to them, a family member or someone in their care.
The OHO has several roles including:
You can make a complaint to the Office of the Health Ombudsman several ways:
The Public Advocate is an independent statutory officer who protects and promotes the rights and interests of Queensland adults with impaired decision-making capacity through systemic advocacy.
Systemic advocacy is different to individual advocacy. Systemic advocacy focusses on influencing and changing the legislative, policy and service aspects of systems as well as community attitudes.
The Public Advocate does not investigate individual complaints or allegations.
The Public Advocate writes reports, papers and submissions to government about legislation, policies and services impacting people with impaired capacity to protect their rights, improve their opportunities and to support them to live independent lives.
Even though the Public Advocate does not undertake individual advocacy, the experiences of people with impaired decision-making capacity help to inform the Public Advocate’s systemic advocacy work. Individual matters provide examples or case studies that demonstrate systemic problems that can be used to advocate for change.
You can read more about the Public Advocate’s role and work by visiting the website below.
People with Disability Australia Incorporated (PWDA) is a national disability rights and advocacy organisation.
PWDA provides and undertakes:
Physical Disability Australia (PDA) is a national peak Disability Peoples Organisation (DPO) run by people with physical disability for people with physical disability.
By joining PDA you help us develop a comprehensive and diverse membership base. This means PDA can speak authoritatively on behalf of a broad range of lived experience. The more members PDA has, the more its submissions and activities will be noticed and respected.
Queensland Advocacy Incorporated (QAI) is an independent, community-based systems and legal advocacy organisation for people with disability in Queensland, Australia.
Queensland Blind Association Inc. (QBA) focus is to provide financial assistance to our members towards necessities. This may include financial assistance to our members towards a home loan and maintenance, white goods and some furniture items, air conditioning, electricity, rates or rent and tea/coffee vouchers.
Other financial assistance may be available towards the purchase of computers and talking software, smart phones, tablets and magnification units for personal use. Members may also be eligible for back to school and tertiary fees assistance.
The Association offers through its office or accessed through our on-line store, smaller specialised equipment. These include a range of talking items including clocks, watches, bathroom and kitchen scales, Braille and low vision clocks and watches, magnifiers, kitchen utensils, games, fit over sunglasses and writing tools.
Phone: (07) 3848 8888
Freecall: 1800 753 253 (Qld Regional Only)
Queensland Civil and Administrative Tribunal (QCAT) is an independent tribunal that helps make decisions about things on which people cannot agree. They resolve disputes and make and review decisions about:
Queensland Council of Social Service (QCOSS) is the state-wide peak body for individuals and organisations working in the social and community service sector.
QCOSS’ key activities focus on providing effective policy advice, working to strengthen responsive community services and having productive partnerships with the community sector, government, private sector, academia, media and the broader community.
QCOSS, together with our members, provides a crucial advocacy role in a broad number of areas including:
Queensland Domestic Violence Web Link (Qld DV Link) is a web-based directory of Queensland support services for people affected by domestic violence. It is an online service which provides links to all the available support services in your area.
For all enquiries including corrections and service submissions please contact:
Gold Coast District Domestic and Family Violence Co-coordinator Queensland Police Service.
Phone: (07) 5570 7921
Queensland Indigenous Family Violence Legal Service (QIFVLS) delivers culturally appropriate free legal service, welfare and support, advocacy and community education relating to:
QIFVLS is located in Cairns, Townsville, Rockhampton, Mount Isa and Brisbane, and our teams of Solicitors and Client Support Officers regularly visit remote communities.
The Queensland Ombudsman helps people with their complaints about the actions and decisions of state government departments and agencies (including state schools and TAFE), local councils and public universities.
People usually engage the Ombudsman when the normal complaints processes for state government departments and agencies are not achieving results.
The Ombudsman investigate complaints and then provides you with advice. The complaints assessment and investigation service is free and independent.
The types of complaints they investigate include:
Phone: (07) 3005 7000 or 1800 068 908 (Toll free outside Brisbane only)
Queensland Statewide Tenant Advice and Referral Service (QSTARS) is a free independent advice and referral service for all Queensland renters
QSTARS can assist you with:
Queenslanders with Disability Network (QDN) is a state-wide organisation for people with disability. They help people connect and have a group voice in affirmative action. All of QDN’s voting members are people with disability and QDN is governed by a Board of Directors who are people with Disability. New members are welcome, and membership is free.
Relationships Australia offer a comprehensive range of counselling and group support services for people affected by domestic and family violence and for those who use power and control within their families.
The programs are designed for people experiencing family violence – they support victims in achieving an acceptable level of safety, whether that be whilst remaining in the current relationship or leaving.
We also support people who use power and control to change their behaviours. The programs offered include counselling and support for victims, men’s perpetrator behaviours change, children’s domestic and family violence counselling.
We will arrange a face-to-face interview with a family violence prevention worker, or refer you to the most suitable service.
Phone: 1300 364 277
Rights in Action Incorporated (RIA) is a community-based organisation to provide independent advocacy for people with disabilities in Cairns, Yarrabah and the Tablelands.
Their advocacy includes:
Short Statured People of Australia (SSPA) is a non-profit organisation that provides support and information for people with conditions of dwarfism, their families and other interested members of the community.
The SSPA offers the following advice and assistance:
For children, teenagers and young adults:
Social Ventures Australia (SVA) is a social purpose organisation that works with partners to improve the lives of people in need.
SVA invests in organisations and projects that deliver both a social and financial return. These include debt and equity investments in social enterprises, Social Impact Bonds (SIBs), and bespoke financial solutions for large scale transactions such as the development of social and affordable housing.
SVA helps funders, government and social purpose organisations to strengthen their ability to address social issues. We help clients to develop better strategies, successfully implement them and to better measure and evaluate the impact of their work. We also advise on opportunities to partner and collaborate for greater social impact.
Phone: (02) 8004 6700
Speaking Up For You (SUFY) is an independent social advocacy organisation for people with a disability in Brisbane and Moreton Bay Region. SUFY advocate to protect and defend vulnerable people with disability.
SUFY advocate for the following:
Sunshine Coast Citizen Advocacy Program is an independent, local, non-profit community action group. It provides the legal and administrative framework within which the concept of Citizen Advocacy is implemented.
Citizen Advocacy Programs are guided and managed by a Board made up of leading local citizens who are committed to seeking justice for, and the acceptance of, people with intellectual disability within society.
A Citizen Advocacy Program employs a small professional staff whose role it is to establish, encourage and support citizen advocacy relationships, but not to undertake individual advocacy themselves. The Program recruits Citizen Advocates using a wide variety of means, including personal networking, ‘word of mouth’ public promotion of the concept.
Taxi Hotline is a Queensland Government service that helps you to resolve complaints with taxi companies if the normal process of complaining to the company is not working.
You can contact the Taxi Hotline if:
Phone: 1800 183 673 (Freecall within Australia. Charges apply from mobiles)
The Telecommunications Industry Ombudsman provides an independent dispute resolution service for small business and residential customers who have a complaint about their telephone or internet service in Australia. Our service is free to customers.
We are able to handle complaints about telephone and internet services, including by collecting any documents or information relevant to the complaint. We have the authority to decide the resolution of a complaint (the telecommunications company is legally obliged to implement) up to $50,000 and make recommendations up to $100,000.
Tenants Queensland Inc provides a range of tenancy information and advocacy services including a state-wide telephone advice service for tenants and they offer tenancy publications.
Tenants Queensland Inc also operate a specialist legal service for tenancy law matters.
Tenants Queensland Inc also manages and delivers the Queensland Statewide Tenant Advice and Referral Service (QSTARS) which operates a state-wide advice service for Queensland renters. (see QSTARS)
The Public Trustee operate under The Public Trustee Act (1978), they deliver a range of services including:
The Public Trustee have been serving Queenslanders since 1916 and have over 600 staff located at 16 offices across the state. They are the largest maker of Wills in the southern hemisphere.
The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Department of Immigration and Border Protection for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.
The TIS National immediate phone interpreting service is available 24 hours a day, every day of the year for the cost of a local call for any person or organisation in Australia who needs an interpreter.
All the contact information is provided on the TIS website.
Women With Disabilities Australia (WWDA) is the peak organisation for women with all types of disabilities in Australia. WWDA is run by women with disabilities, for women with disabilities. It is the only organisation of its kind in Australia and one of only a very small number internationally.
Membership of women with Disabilities Australia (WWDA) is FREE.
WWILD support people with intellectual or learning disabilities who have experienced sexual abuse, or have been victims of crime or expolitation. They also work with the families, carers and services who support people with intellectual disabilty.
If you have been a victim of crime, you may need help to know:
There is lots of information on the Victims of Crime page on the WWILD website, but the best way to get information is to talk to someone over the phone or in person at WWILD. Information and support is free, phone: (07) 3262 9877.
WWILD’s target groups are:
Phone: (07) 3262 9877
Fax: (07) 3262 9847
Address: 211 Hudson Road, WOOLOOWIN QLD 4030
Postal Address: PO Box 495, LUTWYCHE QLD 4030
Contact hours: Monday to Friday | 9 am – 5 pm