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If you need medical advice call 13HEALTH (13 432 584) for health information, advice or referral services.  This service is available 24 hours a day, 7 days a week.

For health emergencies call 000

More information on Queensland Health Website.



1800RESPECT is the national sexual assault, domestic and family violence counselling service.

They provide support for:

  • People experiencing, or at risk of experiencing, sexual assault, domestic or family violence
  • Their friends and family
  • Workers and professionals supporting someone experiencing, or at risk of experiencing sexual assault, domestic or family violence

This is are a confidential service available 24 hours a day, 7 days a week.

1800RESPECT provides:

  • Information: On sexual assault, domestic and family violence, abuse and other issues.
  • Referral: Putting you in touch with people and services that can help you.
  • Counselling: What you talk about and how much you say is up to you.  They can listen and work with you to come up with things that might help.  workers and professionals can also use this service.

Phone: 1800 737 732
Call 000 if you are in danger now


Aboriginal / Indigenous Language Interpreting Services

Indigenous Language Interpreting Services are offered by 2M Language Services.

They currently provide Indigenous languages interpreting services in the following QLD Indigenous languages:

  • Yumplatok – Torres Strait Island Creole
  • Wik Mungkan
  • Kala Lagaw Ya
  • Kala Kawaw La
  • Meriam Mir
  • Dyirbal

The Indigenous interpreters are experienced linguists with NAATI accreditation (transitioning into certification) and acting as mentors for new budding interpreters. We are constantly looking for talented QLD Indigenous language speakers interested in becoming interpreters.

Phone: 1800 462 742 or (07) 3367 8722


More Information:

Aboriginal and Torres Strait Islander Disability Network Qld (ATSIDNQ)

ATSIDNQ (Aboriginal and Torres Strait Islander Disability Network of Queensland) is a network of Aboriginal and Torres Strait Islander people with disabilities and their families and carers.

The Network is a culturally safe space for members to connect, share and raise awareness of issues they are facing.

The Network gives members the opportunity to celebrate their strengths, share their stories with others and contribute to the conversation about disability in positive ways. Membership is free and open to all people with disability, their family and carers in Queensland.

Phone: 1800 718 969

Aboriginal and Torres Strait Islander Legal Service (Qld) Ltd (ATSILS)

The Aboriginal and Torres Strait Islander Legal Service (Qld) Ltd (ATSILS) is a community-based organisation established to provide professional and culturally competent legal services for Aboriginal and Torres Strait Islander people across Queensland.

Key Areas of Service Delivery

  • Criminal Law representation and advice
  • Family Law representation and advice
  • Civil Law representation and advice
  • Prisoner ThroughCare Services to address recidivism
  • Law Reform and Community Legal Education
  • Coronial and Public Sector Monitoring
  • 24 hour assistance at police stations

Phone: (07) 3025 3888

Toll Free: 1800 012 255 (24 hrs, 7 days)

Aboriginal Disability Justice Campaign

The Aboriginal Disability Justice Campaign (ADJC) is made up of agencies and individuals who are concerned about the incarceration of Aboriginal people with cognitive impairments, such as intellectual disability, acquired brain injury and psychosocial disability, who commit crimes or are considered a risk to harm to others.

Phone: 0448 610 105

Aged and Disability Advocacy Australia (ADA Australia)

Aged and Disability Advocacy Australia (ADA Australia) is a not-for-profit, independent, community based advocacy and education service in Queensland.

They provide free advocacy to clients of government funded community care and aged care to resolve issues related to their care. ADA Australia also provides free advocacy support for people with QCAT matters regarding Enduring Power of Attorney, Guardianship or Administration.

Phone: 1800 818 338 or 3637 6000

Aged Care Quality and Safety Commission (ACQSC)

Aged Care Quality and Safety Commission (ACQSC) provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government.

Anyone can make a complaint, including:

  • people receiving aged care
  • partners, family members, friends, representatives and carers of people receiving aged care
  • advocates
  • aged care staff and volunteers
  • health and medical professionals

You can lodge a complaint via:

Phone: 1800 951 822 (free call)

Online Complaint Form: Click here



Post: Aged Care Quality and Safety Commission


If you make a complaint via post, make sure your letter includes:

  • your name, address and telephone number
  • the date you are lodging your complaint
  • details of your complaint, including specific dates of events and relevant comments
  • the name of the aged care home or service and the state/territory in which it is located
  • the name of the person receiving aged care that your complaint relates to.

Airline Customer Advocate

The Airline Customer Advocate (ACA) provides a free and independent service to eligible customers of major Australian airlines by facilitating the resolution of current unresolved complaints about airline services.

Customers can complain about:

  • flight delays or cancellations
  • telephone or internet reservations
  • customer service at the airport or inflight
  • baggage services
  • fees and charges
  • safety and security
  • airport lounge facilities
  • frequent flyer program terms and conditions
  • discrimination and services for customers with specific needs
  • requests for refunds

The Airline Customer Advocate will inquire into complaints, seek responses and try to resolve them. Customers will be informed about alternative avenues for dispute resolution should they be dissatisfied with the outcome of the complaint process.

Phone: 1800 813 129

AMPARO Advocacy

AMPARO Advocacy is a not-for-profit community organisation which provides independent individual and systemic advocacy on behalf of vulnerable people from a non-English speaking background with disability.

They stand up for people from a non-English speaking background with a disability who are being treated unfairly, abused or discriminated against. They speak, act and write on your behalf to protect your most basic needs.

They promote, protect and defend the welfare of people by:

  • Getting to know you and your situation
  • Focusing on your most basic and important needs
  • Speaking, acting and writing on your behalf
  • Always being on your side and no-one else’s.

Phone: (07) 3369 2500

Anti Discrimination Commission Queensland (ADCQ)

The Anti-Discrimination Commission Queensland (ADCQ) is an independent statutory body established under the Queensland Anti-Discrimination Act 1991 (the Act).  They deliver frontline services to the Queensland community, including businesses, state and local government, the community sector and people throughout the state.

They may be able to assist in resolving complaints of discrimination, sexual harassment, vilification, victimisation and other contraventions of the Anti-Discrimination Act 1991.

The Commission’s services include:

  • resolving complaints received under the Act;
  • delivering training to business, government and the community; and
  • promoting public discussion on human rights.

Phone: 1300 130 670    TTY: 1300 130 680
Email: / / /

Australasian Society for Intellectual Disability (ASID)

Australasian Society for Intellectual Disability (ASID) is linking research to practice in Intellectual Disability, serving members across Australia and New Zealand to improve the quality of life for people with an intellectual disability.

The goals of the Australasian Society for Intellectual Disability are:

  • to be an independent authority on intellectual disability issues across Australasia;
  • to forge interaction between intellectual disability research, policy and practice;
  • to lead the development of strategic partnerships;
  • to engage and strengthen membership; and
  • to ensure sound governance.

Phone: 1800 644 741 (within Australia)

Australian Competition and Consumer Commission (ACCC)

The Australian Competition and Consumer Commission promotes competition and fair trade in markets to benefit consumers, businesses, and the community. We also regulate national infrastructure services. Our primary responsibility is to ensure that individuals and businesses comply with Australian competition, fair trading, and consumer protection laws – in particular the Competition and Consumer Act 2010.

The ACCC produces a book ‘The Little Black Book of Scams’, which highlights popular scams including fake lotteries, internet shopping, mobile phones, online banking, employment, and investment opportunities. It also has tips on how to protect yourself from scams, what you can do if you get scammed, and how to report a scam. To download or order this free publication go to our website.

Phone: 1300 302 502

Australian Council of Social Service (ACOSS)

The Australian Council of Social Service (ACOSS) is a national advocate for action to reduce poverty and inequality and the peak body for the community services sector in Australia.

ACOSS leads policy development and advocacy within the community sector on the following issues:

  • Income Support and Employment
  • Economics and Tax
  • Housing and Homelessness
  • Community sector policy
  • Poverty and Inequality
  • Climate and Energy
  • Health

Phone: (02) 9310 6200

Australian Disability Enterprises (ADEs)

The Australian Disability Enterprises (ADEs) is part of a continuum of employment opportunities for people with disability and act as a link, helping them gain training and experience to confidently step into open employment or to continue in supported employment if they choose.

ADEs support people with moderate to severe disability to engage in a wide variety of work tasks such as packaging, assembly, production, recycling, screen printing, plant nursery, garden maintenance and landscaping, cleaning services, laundry services and food services.

ADEs offer similar working conditions as other employers and an opportunity for people with a disability to contribute and connect to their local community.

Phone: 1300 653 227

Australian Federation of Disability Organisations (AFDO)

The Australian Federation of Disability Organisations (AFDO) is the peak organisation in the disability sector representing people with lived experience of disability. AFDO works to develop a community where people with disability can participate in all aspects of social, economic, political and cultural life. This includes genuine participation in mainstream community life, the development of respectful and valued relationships, social and economic participation and the opportunity to contribute as valued citizens.

AFDO’s current program of work is primarily focused on three priority areas:

  • building an inclusive National Disability Insurance Scheme (NDIS) with people with disability central to its co-design and implementation
  • improving employment outcomes of people with disability in Australia
  • increasing the capability of people with disability and family organisations and the disability consumer sector to ensure that there is an effective voice for all Australians with disability and their families to ensure a truly accessible and inclusive society.

Phone: (03) 9662 3324   Toll Free: 1800 219 969

Australian Financial Complaints Authority (ACFA)

The Australian Financial Complaints Authority (ACFA) helps consumers, at no charge, to resolve disputes they may have with financial services providers.

They provide fair, free ad independent dispute resolution for financial complaints. They consider complaints about:

  • Credit, finance and loans
  • Insurance
  • Banking deposits and payments
  • Investments and Financial advice
  • Superannuation

Phone: 1800 931 678 (free call)
For tips on making a complaint: Click here


Australian Government Department of Employment

The Australian Government Department of Employment is responsible for national policies and programs that help Australians find and keep employment and work in safe, fair and productive workplaces.

More information can be found on the website.

Phone: 1300 488 064

Australian Human Rights Commission (AHRC)

Australian Human Rights Commission (AHRC) is an independent statutory organisation that lead the promotion and protection of human rights in Australia.

They do this by:

  • investigating and resolving complaints of discrimination, harassment and bullying based on a person’s sex, disability, race or age if it is within their scope;
  • listening, learning, communicating and educating;
  • being open, expert, committed and impartial;
  • fostering a collaborative, diverse, flexible, respectful and innovative workplace.

Phone: (02) 9284 9600           National Information Service: 1300 656 419
General enquiries and publications: 1300 369 711

Australian Network on Disability (AND)

The Australian Network on Disability is a national, membership based, for-purpose organisation that makes it easier for organisations to welcome people with disability in all aspects of business.

We offer a range of innovative products, training, consultancy, programs and publications:

  • Access and Inclusion Index – the Access and Inclusion Index gives businesses insights into their strengths and maturity on their journey to be accessible and inclusive to people with disability.
  • Consultancy Services – our consultancy services provide intensive support to help with specific projects. This could include developing workplace adjustment policies, reviewing recruitment processes or developing Accessibility Action Plans.
  • Learning solutions – we regularly develop bespoke learning and development solutions specific to the needs of our members. This could include e-learns and tailored face to face training sessions.
  • Connecting people with disability to business – our programs Stepping Into Internships and PACE Mentoring, connect talented people with disability to business. They help managers and supervisors to build their disability confidence and support students and jobseekers to gain vital workplace confidence.
  • Disability Confident Recruiter program – this program supports members to identify and address barriers which may inadvertently prevent applicants with disability applying for roles.
  • Publications – our publications are developed in consultation with people with disability, our business networks, regulators and thought leaders. They include ‘Welcoming Customers’, ‘Manager’s Guide to creating a Disability inclusive workplace’ and ‘Sharing and monitoring information’, among others.

Phone: 1300 363 645

Autism Aspergers Advocacy Australia (A4)

Autism Aspergers Advocacy Australia (A4) is the national grassroots advocacy organisation providing systemic advocacy for autistic people and others (family members and partners) living with ASD.

A4 aims to represent the views of its members at the federal/national level. If there is something you want said about autism/ASD and related issues, just tell the A4 Management Group or A4’s Convenor.

Autistic people and their associates need effective voices. A4’s voice is more convincing to government if it has more members.  A4 membership is FREE.  Just register on the website. Please join A4 and get your friends to join too.

A4 is a member of the Disability Australia Consortium and works with the Australian Federation of Disability Organisations (AFDO) on wider disability issues at the federal level.



Basic Rights Queensland Inc

Basic Rights Queensland Inc is a state-wide specialist community legal centre, providing advice, advocacy and free legal services to people having problems with Centrelink or Disability Discrimination.

We help:

  • For Centrelink problems
  • For Disability Discrimination problems
  • Realistic advice
  • Limited casework capacity

What we do:

  • Legal services
  • Social work services
  • Services to community organisations
  • Community legal education
  • Law reform

Phone: 1800 358 511 (Freecall) or (07) 3847 5532

Blind Citizens Australia

Blind Citizens Australia (BCA) is the united voice of Australians who are blind or vision impaired.  Whether you are blind, have a vision impairment, a family member or friend of a person who is blind or vision impaired, BCA is here to assist you.

We provide information, peer support, individual and systemic advocacy, and consultancy service. Our Branches act as local lobby groups and provide opportunities for social interaction for members.

Phone: (03) 9654 1400

Toll Free: 1800 033 660

Braille House

Braille House provides Braille and Moon tuition and reading material to empower people who are blind or who have low vision to live with dignity and independence.

Braille House provides to our clients and stakeholders through:

  • Library: a free lending library of braille and moon books
  • Transcribers: produce books and other resources in braille for children and adults, students of all ages, organisations and government departments.
  • Tutoring: Our braille tutors are skilled in tutoring adults who wish to become touch readers of braille or moon script; most have passed the Trans-Tasman Braille Proficiency Exam.

Phone: (07) 3848 5257

Brain Injury Australia

Brain Injury Australia (BIA) is the central clearing house of information and gateway to nationwide referral for optimising the social and economic participation of all Australians living with brain injury.

If you are an Australian resident with a brain injury AND a legal problem, Brain Injury Australia may be able to help, by arranging free legal assistance.

Phone: (02) 9808 9390

Freecall: 1800BRAIN1 (1800 272 461)


Cairns Community Legal Centre (CCLS)

Cairns Community Legal Centre (CCLS) offers a wide range of accessible legal services to members of the community experiencing disadvantage. Their specialist services include:

  • Disability Discrimination Legal Service
  • Consumer Law Service
  • Cairns Mental Health Legal Service
  • Seniors Legal and Support Service
  • Generalist Legal Service

They are comitted to providing equal access to justice for all members of teh community and can assist with many issues including those related to:

  • Carers
  • Child and Family
  • Decision Making
  • Discrimination
  • Domestic Violence
  • Education
  • Mental Health
  • Retail Consumer Issues
  • Tribunal – QCAT
  • Public Transport

Legal services are available by appointment, or where necessary telephone advice may also be offered.

Phone: (07) 4031 7688 or 1800 062 608


Online Contact Form:

Address: 2nd Floor, Main Street Arcade, 82 Grafton Street.

Lift access via Main Street Arcade food court.

Capricorn Citizen Advocacy (CCA)

Capricorn Citizen Advocacy (CCA) assist those with cognitive or communication disabilities who may rely heavily on others to support them every day, especially if they are segregated from the general community and become isolated. They operate in the Rockhampton Regional Council and Livingstone Shire Council areas.

Citizen Advocacy offer a one-to-one unique relationship between an advocate (volunteer member of the community) and a protege (person with disability who needs assistance).

Phone: (07) 4922 0299

Carer Gateway

Carer Gateway is a national online and phone service that provides practical information and resources to support carers. The interactive service finder helps carers connect to local support services.

Phone: 1800 422 737

Carers Queensland

Carers Queensland is the peak body representing and advocating on behalf of carers throughout Queensland.

We work collaboratively with the Carers Association in each state and territory and our partners to influence the development of policies and essential services at a state level.

Our core work includes:

  • representing the voice of carers
  • raising awareness of carers and caring in our communities
  • research, policy development and effective advocacy
  • providing quality services and programs to support the needs of carers and the people they care for.

Carers Advisory Service: 1800 242 636
Carers Queensland Head Office: (07) 3900 8100

Caxton Legal Centre

Caxton Legal Centre provides legal and social welfare services to low income and disadvantaged persons in need of relief from poverty, distress, misfortune, destitution and helplessness, and to educate such people in legal, social welfare and related matters.

We are an independent, non-profit community organisation providing free legal advice, social work services, information and referrals.

Caxton is providing service in following areas:

  • Casework
  • Consumer Law
  • Employment Law
  • Family Law
  • General Service
  • Law Reform
  • Seniors Legal and Support Service
  • Social Work Service
  • Park and Village Information Link

Phone: (07) 3214 6333


Centrelink – a government agency that delivers a range of payments and services for retirees, the unemployed, families, carers, parent, people with disabilities, Indigenous Australians, and people from diverse cultural and linguistic backgrounds, and provides services at times of major change.

Please visit Centrelink website for more information.


Children and Young People with Disability Australia (CYDA)

Children and Young People with Disability Australia (CYDA) is the national peak body which represents children and young people (aged 0-25) with disability. CYDA is a not for profit, community organisation.

CYDA has the mandate to advocate for children and young people with disability living in Australia and undertakes the following to achieve its purpose:

  • Listen and respond to the voices and experiences of children and young people with disability.
  • Advocate for children and young people with disability for equal opportunities, participation and inclusion in the Australian community.
  • Educate national public policy-makers and the broader community about the experiences of children and young people with disability.
  • Inform children and young people with disability, their families and care givers about their citizenship rights and entitlements.
  • Celebrate the successes and achievements of children and young people with disability.

Phone: (03) 9417 1025 or 1800 222 660 (regional or interstate calls)


Twitter: @CDA39

Communication Rights Australia

Communication Rights Australia is a leading human rights information and advocacy charity funded by the Government. They provide specialist information and advocacy for people with disabilities whose human rights have been infringed, giving priority to those with little or no speech, or complex communication needs.

What we do:

  • Work within a Human Rights Framework
  • Provide Specialist Information (over phone or Skype to Qld) to people about their communication rights
  • Provide Individual Advocacy (face to face in Victoria, but via phone or Skype in Qld)
  • Undertake Systemic Advocacy
  • Undertake Community Education

Phone: 1300 666 604

Community Legal Centres Queensland (CLCQ)

Community Legal Centres Queensland (CLCQ) provides support and advocacy through 33 independent, community-led community legal centres operating across Queensland.

Queensland’s community legal centres provide free information, advice and referral, representation and casework, community education and advocacy for vulnerable clients and communities facing legal problems.

To find a local community legal centre close to you click here

Phone: (07) 3392 0092

Complaint Resolution and Referral Service (CRRS)

Complaint Resolution and Referral Service (CRRS) is a complaints resolution service for people using disability employment and advocacy services funded under the Commonwealth Government of Australia.

Your complaint will be handled in a professional and understanding manner.

CRRS staff will:

  • listen and document your complaint
  • get your permission to talk to the relevant service and any others that are involved
  • find a support person or advocate to help you with your complaint
  • refer you to other relevant services and organisations to help resolve your complaint (for example legal services, counselling, WorkCover)
  • talk to your service on your behalf about your complaint

Phone: 1800 880 052

Court Network

Court Network is an organisation that has volunteers who support people who are going to court. They offer direct personal support, non-legal information and community referrals.

Through their work they help:

  • reduce the anxiety and distress experienced by victims, witnesses, families and accused parties involved in court proceedings
  • empower court users to confidently navigate the justice system
  • support the efficient carriage of justice
  • build increased community confidence in the justice system

To connect with a volunteer:

Phone: 1800 267 671 (toll free) or (07) 3227 7625

Online Contact Form:


Office: The Queen Elizabeth II Courts of Law
Brisbane Supreme and District Courts
415 George Street, Brisbane QLD 4000


Deaf Australia

Deaf Australia is the national peak advocacy and information organisation in Australia for Deaf people who are bilingual – using both English and Auslan (Australian Sign Language).

We work under the understanding that many Deaf Australians have varying degrees of fluency in both Auslan and English, but primarily use Auslan as their native or preferred language.  We advise government, industry, and service providers about the needs and views of Deaf people, and work to improve Deaf people’s access in a range of areas.

Now, Deaf, hard of hearing, and hearing people with Auslan skills will be able to use their membership to assist their business or employer to get accreditation with the Deaf Friendly Scheme: a deaf tick of approval that can be used Australia-wide!


Deaf Services Queensland

Deaf Services Queensland is a not-for-profit organisation working with the community to enhance services and programs that benefit Deaf and hard of hearing adults and children across Australia.

Deaf Services Queensland is the prominent service provider for Deaf and hard of hearing community members across all ages in Queensland with a focus on community and empowerment.

Phone: 07 3892 8500

Fax: 07 3982 8511

For After Hours Emergency Bookings for Auslan interpreters please contact our after hours service on 0455 068 500

Deafness Forum of Australia

Deafness Forum of Australia is the peak national body representing the interests and viewpoints of the 3.5 million Australians who are concerned with the quality of their hearing and the effects it has on their lives and the people around them.

It represents a broad national membership of individuals with a lived experience and their families, as well as associations of, or for those people, and individuals and associations which prove services that promote hearing health and wellbeing.

It closely connected to the ‘grass roots’ in its sector, to ensure the Government is aware of both individual and social perspectives.  It:

  • Represents and promotes the interests of its members and others through national consultations, information sharing and advocacy.
  • Is a forum for organisations and individuals to promote these interests; and a wider health and disability sectors, the community and politicians.
  • Encourages and aids relevant research and sharing of knowledge and experience.
  • Advises the Government of strategic policy development and reform.


Dementia Helpline (National)

The National Dementia Helpline is a free confidential phone and email information and support service which provides:

  • information about dementia and memory loss
  • information on how you may be able to reduce the risk of getting dementia
  • information about government support services (including My Aged Care, the Carer Gateway, Centrelink)
  • information about services in your area
  • emotional support to help you manage the impact of dementia

The Helpline is for anyone interested in dementia, concerned about their memory, anybody who has been diagnosed with dementia or who works with people with dementia, or anybody who simply wants to know more. All services are private and confidential.

Phone: 1800 100 500 (9am – 5pm Monday to Friday)


Helpline Online Chat: Click Here

Free Information Pack Request Form: Click Here


Department of Education and Training

Department of Education and Training is responsible for national policies and programs that help Australians access quality and affordable early child care and childhood education, school education, higher education, vocational education and training, international education and research.

More information can be found on website.

Phone: 1300 555 727

Department of Human Services (DHS)

The Australian Government Department of Human Services (DHS) is about people and the services they may need at different stages of their lives. They deliver social and health payment services to Individuals, Families, People with Disabilities, Help in an Emergency.  They also offer Centrelink, Medicare and Child Support information.

More information can be found on their website.


Department of Social Services

The Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA) changed to the Department of Social Service. 

Much of the information on this website is arranged into subject areas for easy access.  The subject areas are:

  • Communities and Vulnerable People
  • Disability and Carers
  • Families and Children
  • Housing Support
  • Mental Health
  • Seniors
  • Settlement and Multicultural Affairs
  • Women’s Safety
  • Working Age
  • Welfare Reform


Disability Advocacy Network Australia (DANA)

Disability Advocacy Network Australia (DANA) is a national not for profit organisation.

It supports and strengthens independent disability advocacy organisations in their work of advocating for and with people with disability so that they are valued and included members of the community, their fundamental needs are met and their human rights respected.

DANA is a network or organisations throughout Australia that undertakes or provides individual advocacy, systemic advocacy, self-advocacy, citizen advocacy, legal advocacy or family advocacy.

To find an advocacy centre near you, please click on the link:


Disability Law Queensland (DLQ)

Disability Law Queensland (DLQ) is a non-profit law firm, that assists people with disability and their families to plan for the future, assert their rights and access justice.

Their aim is to provide an accessible service that demonstrates an understanding of issues that affect people with disabilities and their families. Services are tailored for people with disability and their families, as Disability Law Queensland understand the challenges faced by clients.  

Disability Law Queensland’s fee for service pricing offers excellent value and all funds raised are used to support the work of Mamre Association building rich, meaningful and inclusive lives with people with disability and their families.

Phone: 07 3622 1250



Address: 40 Finsbury St, Newmarket Qld 4051.

Disability Queensland

Disability Queensland helps people with a disability and their families to access the support and services they need through the different stages of their life.

General Enquiries: 13 QGOV (13 74 68)

Disability Support Queensland (DSQ)

Disability Support Queensland (DSQ) is a not for profit company supporting people with disability, and their carers, to access resources that may assist and enhance their quality of life.

Through their website, they aim to be an online community resource hub where you can:

  • find information on disability resources and services in the local Brisbane community
  • connect with other families and individuals by sharing ideas and conversation
  • read up on the latest news and events across the industry.



DVConnect is a state-wide telephone service offering anyone affected by domestic or family violence a free ‘crisis hotline’ 24 hours a day, 7 days a week.

They offer free, professional and non-judgemental telephone support, where ever you live in Queensland.

They can:

  • provide free telephone counselling and support 24 hours a day, 7 days a week
  • if a caller’s first language is not English arrange for free interpreter services
  • assist with developing a safety plan for victims and their children
  • provide emergency transport and accommodation if necessary
  • provide advice about and referral to women’s refuge

They cannot:

  • provide women or men with legal advice
  • support women or men financially with costs associated with relocating personal property
  • provide ongoing face to face therapeutic counselling

Womensline: 1800 811 811 (24 hours/7 days)
Mensline: 1800 600 636 (9am-12 midnight, 7 days)
Sexual Assault Line: 1800 010 120 (7.30am-11.30pm, 7 days)
Pets in Crisis: : Call Womensline

Call 000 if you are in danger


Elder Abuse Prevention Unit (EAPU)

The Elder Abuse Prevention Unit (EAPU) promotes the right of older people to live free from abuse.

The EAPU responds to abuse that occurs within a relationship of trust.

The types of abuse can include:

  • Physical
  • Sexual
  • Financial
  • Psychological (emotional or verbal)
  • Social
  • Neglect (intentional and unintentional)

Phone: (07) 3867 2525 or 1300 651 192

Energy and Water Ombudsman Queensland (EWOQ)

The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for unresolved complaints with your electricity or gas supplier, or water supplier for those in south east Queensland.  If you can’t sort out the problem with your supplier you can contact EWOQ.

Also, complaints can be lodged online on our website (in addition to phone, email and postal) and we have offices in Brisbane, Rockhampton and Cairns for those who prefer to seek advice in person.

As the energy sector is incredibly complex, we also have an energy and water complaints wizard where Queenslanders can find out what we can and can’t help with, and who to contact if we can’t help:

We have a dedicated Indigenous officer, should that be of assistance to your clientele.

We are also happy to speak at relevant information sessions (e.g. Seniors Week celebrations, Carers Week events, Bring your bills days, education sessions, etc.) as part of our community outreach program.  Several useful fact sheets can be found on our website.

How we can help:

  • Lodge a complaint online
  • Guide to making a complaint
  • Complaints process
  • Complaint statistics
  • Types of complaints we handle
  • Dispute referral internal review policy
  • Payment amounts not in dispute policy

Phone: 1800 662 837 /


Financial Counselling Australia (FCA)

Financial Counselling Australia (FCA) is the peak body for financial counsellors in Australia.

People from all walks of life can find themselves with money problems. Financial counsellors are non-judgmental, qualified professionals who provide information, support and advocacy to people in financial difficulty. Working in community organisations, their services are free, independent and confidential.

Find a Local Financial Counsellor: Click Here

Phone: 1800 007 007


First People Disability Network Australia (FPDN)

First People Disability Network Australia (FPDN) is a national organisation of and for Australia’s first peoples with disability.

We connect with our communities and run projects focused on the needs of Aboriginal and Torres Strait Islander people with disability across the country.  We are running a first-of-its-kind community directed research project.

Phone: (02) 9267 4195


Gold Coast Disability Advocacy Inc (GCDA) 

Gold Coast Disability Advocacy Inc (GCDA) are an independent, community based organisation providing Advocacy to people with disability.  They advocate for the protection and defence of the fundamental rights of people with disability.

More information about GCDA is on Facebook.

Phone: (07) 5564 0355


Human Rights Council of Australia Inc

The Human Rights Council of Australia Inc is a organisation of people committed to promoting universal human rights for all without discrimination; in Australia, our region and the world.  Our members bring together years of experience, commitment and action in the human rights field.

Our Goals:

  • to promote and realize human rights for all without distinction
  • to monitor actions by government and call for observance of international human rights obligations
  • to contribute to human rights in our region of the Asia-Pacific and in the world
  • to improve Australia’s human rights policies and Australia’s human rights performance.



Inclusion Australia (NCID) 

Inclusion Australia (NCID) is the national voice for Australians with intellectual disability.

We bring together groups across Australia who are connected to people with intellectual disability and who are committed to the shared vision of inclusion in all aspects of Australian life.

We also use our direct connections to people with intellectual disabilities and our extensive local networks, including families, service providers and similar advocacy groups to provide inclusive, collaborative and holistic policy expertise and advice to drive systemic change in Australia.


Independent Advocacy Townsville (IAT)

Independent Advocacy in the Tropics Incorporated, trading as Independent Advocacy Townsville (IAT) is a community organisation providing advocacy support for people with disability.

The service is available to those of any age, all disabilities, genders and from all cultural backgrounds.

Freecall: 1800 887 688
Phone: (07) 4725 2505

Ipswich Regional Advocacy Service (IRASI)

Ipswich Regional Advocacy Service (IRASI) offers support to community members that are experiencing difficulties relating to a disability or a mental health concern.

They do not provide legal advice, but do offer:

  • assistance in communication with relevant parties
  • provide support to navigate the processes involved with appearing in court, if needed

They encourage participants to actively engage in the process and promote self-advocacy where appropriate.

Phone: (07) 3281 5409


Job Search

Australian JobSearch is a website funded by the Australian Government as a free service to help job seekers find jobs and connect employers to quality staff.




LawRight is an independent, not-for-profit legal service.

LawRight accept applications from individuals who are unable, or to the satisfaction of LawRight, ineligible, to obtain legal aid and have insufficient means to afford the required legal services. They also assist community groups with public interest objectives. LawRight can only assist in civil law matters.

LawRight is unable to assist with family law and criminal law requests.

Phone: (07) 3846 6317

Legal Aid Queensland

Legal Aid Queensland offer legal help to financially disadvantaged people.  They offer support over the phone, or in person at their 14 offices around Queensland.

They may be able to help if you:

  • are experiencing domestic and family violence
  • have a child protection matter
  • are or might be separating and need help with parenting arrangements, child support, separation or divorce
  • have been charged with an offence
  • have questions about consumer and debt matters such as consumer rip-offs, debt, loan payments and house repossession
  • are making an anti-discrimination claim, such as discrimination about disability, race, age, gender, sexuality etc.

Main Phone Line: 1300 651 188
Indigenous Information Line: 1300 650 143
International Caller:  +61 7 3238 3444



Mackay Advocacy Inc

Mackay Advocacy Inc is an Independent Disability Advocacy Service supporting people in the Mackay community from birth to 65 years.

They do not offer legal advice, but their disability advocacy may include:

  • Providing information to people with a disability on issues, strategies, their human rights and identifying instances of discrimination, including the right to have access to a range of in-home, residential and other community support services necessary to support living an independent, unsegregated life
  • Assisting people with disability to uphold their rights by speaking with and writing to people and organisations to raise awareness of problems and seek solutions
  • Helping people with a disability negotiate complaints processes or legal action to enforce their human rights
  • Assisting in clarifying goals, developing strategies and advocating the views and interests of the person.

Phone: (07) 4957 8710

MensLine Australia

MensLine Australia is the national telephone and online support, information and referral service for men with family and relationship concerns.  The service is available from anywhere in Australia and is staffed by professional counsellors, experienced in men’s issues.

MensLine Australia providers:

  • A safe and private place to talk about concerns
  • Confidential, anonymous and non-judgmental support
  • Coaching and practical strategies for managing personal relationship concerns
  • Relevant information and links to other appropriate services and programs as required
  • Callers have access to 24-hour support, anywhere anytime.

Phone: 1300 789 978

Mental Health Review Tribunal

The Tribunal is an independent decision making body under the Mental Health Act 2016 whose primary purpose is to review the involuntary status of persons with a mental illness and/or intellectual disability.  It provides an independent review and hearings are conducted in an informal manner.  The Tribunal consists of a President, Deputy President and approximately 80 members.  There is also an Executive Officer and other staff necessary for the Tribunal to exercise its jurisdiction.

Phone: 1800 006 478

My Aged Care (MAC)

My Aged Care (MAC) is an Australian Government website and phone line to help you find out what aged care services may be available to help you.

You may be eligible to receive services such as:

Help at home:

  • personal care like help getting dressed
  • transport
  • modifications to your home like hand rails or ramps
  • nursing, physiotherapy and other care
  • meals
  • household jobs like cleaning or gardening
  • equipment like walking frames
  • social activities

Short-term help:

  • when you have had a setback, and want to get your independence back
  • recovery from an accident or illness, including after a hospital stay
  • when you or your carer needs a break (respite care).

Care in an aged care home:

If you find you need ongoing help with day-to-day tasks or health care, a residential aged care home lets you live in a supported environment where help is available 24 hours a day.

Phone: 1800 200 422


National Debt Helpline

The National Debt Helpline and Website are offered as a free not for profit service to the people of Australia. They offer professional, independent and confidential financial counselling services and advice about how to fix credit files and deal with debt. They don’t sell anything and they don’t make any money from supporting people and they are a free service.

Phone: 1800 007 007


National Disability Abuse and Neglect Hotline

National Disability Abuse and Neglect Hotline, this hotline exists to provide support for people to report abuse and neglect of people with disability.

Emergency situations: In case of life threatening situations call 000 for attendance by Ambulance, Fire or Police services.  If you think a crime has been committed or is being committed, contact your local police.

Phone: 1800 880 052

National Disability Insurance Scheme (NDIS) & National Disability Insurance Agency (NDIA)

The National Disability Insurance Scheme (NDIS) is the new way of providing support for Australians with disability, their families and carers.

The agency established to implement the first stage of Australia’s National Disability Insurance Scheme.

The NDIS helps people with disability to:

  • Access mainstream services and supports
  • Access community services and supports
  • Maintain informal support arrangements
  • Receive reasonable and necessary funded supports
  • Assistance from the NDIS is not means tested and has no impact on income support such as the Disability Support Pension and Carers Allowance.

You will need to meet certain requirements to access the NDIS.  To find out more go to Accessing the NDIS section of the website below.

The NDIS is overseen by the National Disability Insurance Agency (NDIA). The NDIA and the NDIS have the same contact details.

Phone: 1800 800 110

National Disability Services (NDS)

National Disability Services (NDS) is Australia’s peak body for non-government disability service organisations, representing more than 1100 non-government service providers.  Collectively, NDS members operate several thousand services for Australians with all types of disability.

NDS is the only organisation that represents the full spectrum of disability service providers across Australia.  Members range in size from small support groups to large multi-service organisations.

NDS provides members with a strong voice, enabling the sector to collectively initiate change, influence outcomes and deliver the funding needed to ensure the best possible quality of life for people with disability.

Phone: (07) 3828 9400

National Ethics Disability Alliance (NEDA)

The National Ethics Disability Alliance (NEDA) is a national peak organisation representing the rights and interests of people living with disability, their families and carers, from culturally and linguistically diverse (CALD) and non-English speaking backgrounds (NESB).

NEDA advocates at the federal level for the rights and interests of people from NESB with disability, their families and carers so that they can participate fully in all aspects of social, economic, political and cultural life.

NEDA provides policy advice to the federal government and other agencies to secure equitable outcomes for people from NESB with disability, their families and carers.  NEDA undertakes projects relating to the NESB and disability communities.

NEDA works closely with its state and territory member organisations to ensure that its policy advice reflects the experiences of people from NESB with disability, their families and carers.  In states and territories where no NESB-disability advocacy agency exists, NEDA undertakes development work to try to establish a structure that can support and represent people from NESB with disability, their families and carers.

Phone: (02) 6262 6867 or 0407 878 933

National Relay Service (NRS)

The National Relay Service (NRS) is an Australia-wide phone service for people who are deaf or have a hearing or speech impairment.

The NRS is available to everyone at no additional charge.

It’s easy to connect:

  • 24 hours a day
  • Anywhere in Australia
  • All calls are confidential

To learn more about the NRS, or to provide feedback or complaints about the NRS, visit or contact the NRS Helpdesk on 1800 555 660 or



Office of Public Guardian (OPG)

The Office of the Public Guardian (OPG) is an independent statutory office established to protect the rights, interests and wellbeing of adults with impaired decision-making capacity, and children and young people in the child protection system.

The purpose of OPG is to advocate for the human rights of their clients.

  • For adult clients, this means advocating for their rights, access to services, independence and choice as part of a supported decision-making model.
  • For children and young people clients, this means advocating for their rights, access to services and where appropriate, their independence and choice.

Adult phone: 1300 653 187

Children and young people phone: 1800 661 533



Office of the Health Ombudsman (OHO)

The Office of the Health Ombudsman (OHO) is Queensland’s health service complaints agency.

They are an independent statutory body and the one place all Queenslanders should go if they have a complaint about a health service provider or a health service provided to them, a family member or someone in their care.

The OHO has several roles including:

  • Receiving and investigating complaints about health services and health service providers, including registered and unregistered health practitioners.
  • Deciding what action to take in relation to those complaints and, in certain instances, take immediate action to protect the safety of the public.
  • Monitoring the health, conduct and performance functions of the Australian Health Practitioner Regulation Agency and national health practitioner boards.
  • Providing information about minimising and resolving health service complaints.
  • Reporting publicly on the performance of their functions.


You can make a complaint to the Office of the Health Ombudsman several ways:


Office of the Public Advocate

The Public Advocate is an independent statutory officer who protects and promotes the rights and interests of Queensland adults with impaired decision-making capacity through systemic advocacy.

Systemic advocacy is different to individual advocacy. Systemic advocacy focusses on influencing and changing the legislative, policy and service aspects of systems as well as community attitudes.

The Public Advocate does not investigate individual complaints or allegations.

The Public Advocate writes reports, papers and submissions to government about legislation, policies and services impacting people with impaired capacity to protect their rights, improve their opportunities and to support them to live independent lives.

Even though the Public Advocate does not undertake individual advocacy, the experiences of people with impaired decision-making capacity help to inform the Public Advocate’s systemic advocacy work. Individual matters provide examples or case studies that demonstrate systemic problems that can be used to advocate for change.

You can read more about the Public Advocate’s role and work by visiting the website below.

Phone: (07) 3224 7424


People with Disability Australia Incorporated (PWDA)

People with Disability Australia Incorporated (PWDA) is a national disability rights and advocacy organisation.

PWDA provides and undertakes:

  • Rights-related information, advice and referral services for people with disability and their associates
  • Short-term individual and group advocacy assistance to people with disability and their associates
  • Advocacy for reform around systemic issues that adversely affect people with disability and their associates
  • Representation of the sector of interest constituted by people with disability and their associates to government, industry and the non-government sector
  • Coordination of the sector of interest constituted by people with disability and their associates
  • Disability rights-related research and development around issues of concern to people with disability and their associates
  • Disability rights-related training and education for people with disability and their associates, service providers, government and the public.

Freecall: (02) 9370 3100 or 1800 422 015
TTY: 1800 422 016


Physical Disability Australia (PDA)

Physical Disability Australia (PDA) is a national peak Disability Peoples Organisation (DPO) run by people with physical disability for people with physical disability.

By joining PDA you help us develop a comprehensive and diverse membership base.  This means PDA can speak authoritatively on behalf of a broad range of lived experience.  The more members PDA has, the more its submissions and activities will be noticed and respected.

Phone: 1800 PDA ORG (1800 732 674)


Queensland Advocacy Incorporated (QAI)

Queensland Advocacy Incorporated (QAI) is an independent, community-based systems and legal advocacy organisation for people with disability in Queensland, Australia.

QAI provides:

  • Systems advocacy work through campaigns directed to attitudinal, law and policy change, and by supporting the development of a range of advocacy initiatives in this state.
  • Individual legal advocacy in support of persons whose disability is at the centre of their legal issue. This is done by way of advice or advocacy within the limitations of QAI’s resources. QAI regularly provides advice and representation in relation to forensic orders, restrictive practices, treatment authorities, mental health law, and guardianship and administration. QAI is unable to provide legal services in relation to family or criminal law, or where another specialist legal service is able to assist the person with their issue.
  • Individual advocacy (non-legal) to support people with disability navigate the criminal justice system, and for people wishing to apply for an internal or external review of their National Disability Insurance Scheme (NDIS) plan.

Phone: (07) 3844 4200 or 1300 130 582

Queensland Blind Association Inc. (QBA)

Queensland Blind Association Inc. (QBA) focus is to provide financial assistance to our members towards necessities. This may include financial assistance to our members towards a home loan and maintenance, white goods and some furniture items, air conditioning, electricity, rates or rent and tea/coffee vouchers.

Other financial assistance may be available towards the purchase of computers and talking software, smart phones, tablets and magnification units for personal use. Members may also be eligible for back to school and tertiary fees assistance.

The Association offers through its office or accessed through our on-line store, smaller specialised equipment. These include a range of talking items including clocks, watches, bathroom and kitchen scales, Braille and low vision clocks and watches, magnifiers, kitchen utensils, games, fit over sunglasses and writing tools.

Phone: (07) 3848 8888

Freecall: 1800 753 253 (Qld Regional Only)



Queensland Civil and Administrative Tribunal (QCAT) 

Queensland Civil and Administrative Tribunal (QCAT) is an independent tribunal that helps make decisions about things on which people cannot agree. They resolve disputes and make and review decisions about:

  • adult administration and guardianship
  • administrative decisions
  • anti-discrimination
  • building disputes
  • children and young people
  • consumer disputes
  • debt disputes
  • minor civil disputes
  • occupational regulation
  • other civil disputes
  • residential tenancy disputes
  • retail shop leases
  • tree disputes

Phone: 1300 753 228

Queensland Council of Social Service (QCOSS) 

Queensland Council of Social Service (QCOSS) is the state-wide peak body for individuals and organisations working in the social and community service sector.

QCOSS’ key activities focus on providing effective policy advice, working to strengthen responsive community services and having productive partnerships with the community sector, government, private sector, academia, media and the broader community.

QCOSS, together with our members, provides a crucial advocacy role in a broad number of areas including:

  • service practice and reform
  • homelessness and housing
  • early intervention and prevention
  • cost of living pressures including low income energy concessions and improved consumer protections in essential services, and
  • early childhood support for Aboriginal and Torres Strait Islander and culturally and linguistically diverse peoples.

Phone: (07) 3004 6900      Toll Free: 1800 651 255 (Outside South-East Queensland)

Queensland Indigenous Family Violence Legal Service (QIFVLS)

Queensland Indigenous Family Violence Legal Service (QIFVLS) delivers culturally appropriate free legal service, welfare and support, advocacy and community education relating to:

  • Legal/Court Representation
  • Domestic and Family Violence
  • Family Law
  • Child Protection
  • Sexual Assault
  • Domestic Violence
  • Victim Support
  • Legal Reform Advocacy

QIFVLS is located in Cairns, Townsville, Rockhampton, Mount Isa and Brisbane, and our teams of Solicitors and Client Support Officers regularly visit remote communities.

Phone: 1800 887 700

Queensland Ombudsman

The Queensland Ombudsman helps people with their complaints about the actions and decisions of state government departments and agencies (including state schools and TAFE), local councils and public universities.

People usually engage the Ombudsman when the normal complaints processes for state government departments and agencies are not achieving results.

The Ombudsman investigate complaints and then provides you with advice.  The complaints assessment and investigation service is free and independent.

The types of complaints they investigate include:

  • A decision to refuse you a service or subsidy
  • The way your application has been handled
  • A decision to exclude you from a program or service
  • Fees or charges levied
  • The conduct of an officer
  • A policy or procedure

Phone: (07) 3005 7000 or 1800 068 908 (Toll free outside Brisbane only)

Queensland Statewide Tenant Advice and Referral Service (QSTARS) 

Queensland Statewide Tenant Advice and Referral Service (QSTARS) is a free independent advice and referral service for all Queensland renters

QSTARS can assist you with:

  • Advice and assistance to understand your tenancy rights and responsibilities
  • Support to resolve your tenancy issue
  • Advocacy support to talk to your lessor or agent
  • Help to write a letter or fill in tenancy forms
  • Help to attend or prepare for a QCAT tenancy tribunal hearing
  • Referral to other services if needed

Phone: 1300 744 263

Queenslanders with Disability Network (QDN)

Queenslanders with Disability Network (QDN) is a state-wide organisation for people with disability.  They help people connect and have a group voice in affirmative action.  All of QDN’s voting members are people with disability and QDN is governed by a Board of Directors who are people with Disability.  New members are welcome, and membership is free.

QDN offers:

  • a state-wide network of members who provide information, feedback and views from a consumer perspective to inform systemic policy feedback to government and peak bodies.
  • information and referral support to people with disability.

Phone: (07) 3252 8566 or 1300 363 783 (cost of a local call from a landline outside Brisbane)


Relationships Australia 

Relationships Australia offer a comprehensive range of counselling and group support services for people affected by domestic and family violence and for those who use power and control within their families.

The programs are designed for people experiencing family violence – they support victims in achieving an acceptable level of safety, whether that be whilst remaining in the current relationship or leaving.

We also support people who use power and control to change their behaviours.  The programs offered include counselling and support for victims, men’s perpetrator behaviours change, children’s domestic and family violence counselling.

We will arrange a face-to-face interview with a family violence prevention worker, or refer you to the most suitable service.

Phone: 1300 364 277

Rights in Action Incorporated (RIA)

Rights in Action Incorporated (RIA) is a community-based organisation to provide independent advocacy for people with disabilities in Cairns, Yarrabah and the Tablelands.

Their advocacy includes:

  • independent advocacy for people with disabilities to uphold their human rights and to address instances of discriminations, abuse, neglect and exploitation
  • strongly supports cases where an individual has been taken advantage of or their rights have been infringed upon because of their disability
  • supports individuals who may be subject to disadvantage over and above their disability because of race and/or isolation they often experience within society generally.

Phone: (07) 4031 7377


Short Statured People of Australia (SSPA)

Short Statured People of Australia (SSPA) is a non-profit organisation that provides support and information for people with conditions of dwarfism, their families and other interested members of the community.

The SSPA offers the following advice and assistance:

For children, teenagers and young adults:

  • Assistance with education and career opportunities, e.g. Careers and Vocational Guidance Fund.
  • Advice re: clothing, shoes, car pedal extensions and government assistance
  • Advice re: pre-school, school and university choices
  • Medical information e.g. short stature symposiums, recommendations to seek assistance from members of our Professional Advisory Board
  • Personal Development e.g. annual convention and short stature symposiums; annual Albury sporting weekend, basketball and other sporting activities.

For parent:

  • Personal counselling and support for new parents e.g. new parent representatives
  • Information kits for new parents
  • Medical information
  • Adoption advice


Social Ventures Australia (SVA)

Social Ventures Australia (SVA) is a social purpose organisation that works with partners to improve the lives of people in need.


SVA invests in organisations and projects that deliver both a social and financial return.  These include debt and equity investments in social enterprises, Social Impact Bonds (SIBs), and bespoke financial solutions for large scale transactions such as the development of social and affordable housing.


SVA helps funders, government and social purpose organisations to strengthen their ability to address social issues.  We help clients to develop better strategies, successfully implement them and to better measure and evaluate the impact of their work.  We also advise on opportunities to partner and collaborate for greater social impact.

Phone: (02) 8004 6700

Speaking Up For You (SUFY)

Speaking Up For You (SUFY) is an independent social advocacy organisation for people with a disability in Brisbane and Moreton Bay Region. SUFY advocate to protect and defend vulnerable people with disability.

SUFY advocate for the following:

  • People with disability who are in unsafe or unjust situations.
  • People who are over 16 years of age whose fundamental needs are not being met.
  • People who are in danger of becoming more vulnerable or isolated.
  • People who live in the Brisbane and Moreton Bay regions.

Phone: (07) 3255 1244


Sunshine Coast Citizen Advocacy Program

Sunshine Coast Citizen Advocacy Program is an independent, local, non-profit community action group.  It provides the legal and administrative framework within which the concept of Citizen Advocacy is implemented.

Citizen Advocacy Programs are guided and managed by a Board made up of leading local citizens who are committed to seeking justice for, and the acceptance of, people with intellectual disability within society.

A Citizen Advocacy Program employs a small professional staff whose role it is to establish, encourage and support citizen advocacy relationships, but not to undertake individual advocacy themselves.  The Program recruits Citizen Advocates using a wide variety of means, including personal networking, ‘word of mouth’ public promotion of the concept.

Phone: (07) 5442 2524


Taxi Hotline 

Taxi Hotline is a Queensland Government service that helps you to resolve complaints with taxi companies if the normal process of complaining to the company is not working.

You can contact the Taxi Hotline if:

  • your complaint has not been resolved by the relevant taxi company within 10 days
  • you are not satisfied with how your complaint was managed
  • you have serious concerns about taxi industry standards

Phone: 1800 183 673 (Freecall within Australia. Charges apply from mobiles)

Telecommunications Industry Ombudsman

The Telecommunications Industry Ombudsman provides an independent dispute resolution service for small business and residential customers who have a complaint about their telephone or internet service in Australia.  Our service is free to customers.

We are able to handle complaints about telephone and internet services, including by collecting any documents or information relevant to the complaint.  We have the authority to decide the resolution of a complaint (the telecommunications company is legally obliged to implement) up to $50,000 and make recommendations up to $100,000.

Phone: 1800 062 058

Tenants Queensland Inc

Tenants Queensland Inc provides a range of tenancy information and advocacy services including a state-wide telephone advice service for tenants and they offer tenancy publications.

Tenants Queensland Inc also operate a specialist legal service for tenancy law matters.

Tenants Queensland Inc also manages and delivers the Queensland Statewide Tenant Advice and Referral Service (QSTARS) which operates a state-wide advice service for Queensland renters.  (see QSTARS)

Phone: 1300 744 263

The Public Trustee

The Public Trustee operate under The Public Trustee Act (1978), they deliver a range of services including:

  • Financial Administration for people with decision making impairment if they are appointed by QCAT
  • Enduring Powers of Attorney making
  • Free Will making
  • Deceased Estate Administration
  • Management of investments and trusts
  • Auctioning and sale of property
  • Administering unclaimed money
  • Acting as trustee for a number of Queensland’s philanthropic foundations and trusts.

The Public Trustee have been serving Queenslanders since 1916 and have over 600 staff located at 16 offices across the state.  They are the largest maker of Wills in the southern hemisphere.

Phone: 1300 360 044

Translating and Interpreting Service (TIS National)

The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Department of Immigration and Border Protection for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.

We provide:

  • Immediate phone interpreting
  • ATIS automated voice-prompted immediate phone interpreting
  • Pre-booked phone interpreting
  • On-site interpreting
  • Illegal Maritime Arrival (IMA) interpreting

The TIS National immediate phone interpreting service is available 24 hours a day, every day of the year for the cost of a local call for any person or organisation in Australia who needs an interpreter.

All the contact information is provided on the TIS website.



Women With Disabilities Australia (WWDA)

Women With Disabilities Australia (WWDA) is the peak organisation for women with all types of disabilities in Australia.  WWDA is run by women with disabilities, for women with disabilities.  It is the only organisation of its kind in Australia and one of only a very small number internationally.

Membership of women with Disabilities Australia (WWDA) is FREE.

Phone: 0438 535 123


WWILD support people with intellectual or learning disabilities who have experienced sexual abuse, or have been victims of crime or expolitation. They also work with the families, carers and services who support people with intellectual disabilty.

If you have been a victim of crime, you may need help to know:

  •     what your options are,
  •     what kind of support is available to you, and
  •     where you can go for help.

There is lots of information on the Victims of Crime page on the WWILD website, but the best way to get information is to talk to someone over the phone or in person at WWILD. Information and support is free, phone: (07) 3262 9877.

WWILD offer:

  • Information
  • Support to talk to police, or go through the legal system
  • Counselling
  • Referrals
  • Groups
  • Resources
  • Training workshops
  • Online Training for professionals

WWILD’s target groups are:

  • Women and men with intellectual and/or learning disabilities aged 14 years and over who have experienced or are at risk of sexual assault, violence or exploitation.
  • Women and men with intellectual or learning disabilities who need relationship and sex education and support in learning social and relationship skills.
  • Counsellors, parents and carers, disability support workers and community services who are looking for training and support in evidence-based practice ways of working with people with intellectual and/or learning disabilities who are at risk or have experienced sexual assault, violence or been victims of other crime or exploitation.


Phone: (07) 3262 9877

Fax: (07) 3262 9847



Address: 211 Hudson Road, WOOLOOWIN QLD 4030

Postal Address: PO Box 495, LUTWYCHE QLD 4030

Contact hours: Monday to Friday | 9 am – 5 pm