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Other Complaints

See the below referral guide for who to contact for help about your type of issue
Complaint About Contact for Complaints Telephone Website
Advertising on commercial television, radio and pay TV Advertising Standards Bureau (02) 6173 1500 www.adstandards.com.au/
Aged Care Service Provider Aged Care Complaints Commissioner 1800 951 822 https://www.agedcarequality.gov.au/making-complaint
Apprenticeships and traineeships, TAFE and universities Training Ombudsman 1800 773 048 https://trainingombudsman.qld.gov.au/
Australian Taxation Office Inspector General of Taxation 1300 448 829 https://www.igt.gov.au/
Bank, credit union or financial services provider Australian Financial Complaints Authority 1800 931 678 https://www.afca.org.au/

 
Bankruptcy, insolvency, liquidation Australian Financial Security Authority 1300 364 785 www.afsa.gov.au/
Builder, licenced tradesperson or building certifier Queensland Building and Construction Commission 139 333 www.qbcc.qld.gov.au/ 
Commonwealth Government Department or Agency Commonwealth Ombudsman 1300 362 072 www.ombudsman.gov.au/ 
Content on radio or television station Australian Communications and Media Authority 1300 850 115 www.amca.gov.au/ 
Centrelink Centrelink 1800 132 468 https://www.servicesaustralia.gov.au/
Disability services and service providers The Department of Communities, Child Safety and Disability Services 1800 080 464 https://www.communities.qld.gov.au/
Domestic family violence and sexual assault 1800Respect 1800 737 732 www.1800respect.org.au 
Electricity provider including Energex and Ergon Energy Energy and Water Ombudsman Queensland 1800 662 837 www.ewoq.com.au/ 
Health Practitioners Australian Health Practitioner Registration Agency 1300 419 495 www.ahpra.gov.au/
Insurance Australian Financial Complaints Authority 1800 931 678 https://www.afca.org.au/
National Relay Service National Relay Service 1800 555 727 https://www.communications.gov.au/what-we-do/phone/services-people-disability/accesshub
NDIA funded services National Disability Insurance Agency 1800 800 110 https://www.ndis.gov.au/
Non-state schools (independent and catholic schools) Non-State Schools Accreditation Board (07) 3513 6773 www.nssab.qld.edu.au/
Payment of wages, awards, dismissal and workplace disputes Fair Work Ombudsman 131 394 www.fairwork.gov.au/
Private education provider with overseas students Overseas Student Ombudsman 1300 362 072 www.ombudsman.gov.au/
Private health insurance Private Health Insurance Ombudsman 1300 362 072 www.ombudsman.gov.au/
Private health services Office of the Health Ombudsman 133 646 www.oho.qld.gov.au/
Private tenancy issue (including rental bonds) Residential Tenancy Authority 1300 366 311 www.rta.qld.gov.au/ 
Private training organisations and colleges Australian Skills Quality Authority 1300 701 801 www.asqa.gov.au/
Product or service brought or rented from a business Office of Fair Trading 131 394 https://www.qld.gov.au/law/fair-trading
Scams Australian Competition and Consumer Commission 1300 302 502 www.accc.gov.au/ 
Solicitor, barrister or legal firm Legal Services Commission 1300 655 754 www.lsc.qld.gov.au/ 
Superannuation Superannuation Complaints Tribunal 1300 884 114 www.sct.gov.au/ 
Superannuation contribution not paid by employer Australian Taxation Office 131 020 https://www.ato.gov.au/
Telephone or internet Telecommunication Industry Ombudsman 1800 062 058 www.tio.com.au/
Tenancy advice and advocacy Queensland State-wide Tenant Advice Referral Service 1300 744 263 www.qstars.org.au/
Discalimer: Every effort is made to ensure that the information provided in this guide is correct. ADA Australia and Legal Aid Queensland accept no responsibility for any liability that may arise from the use of the information provided in this guide.