You can subscribe to Centrelink news for people with disability click here for the link
Rights
When dealing with Centrelink, you have the right to:
- Access services in the same way as a person without a disability
- Communicate in a way which is accessible to you. This can include using an interpreter or an assisted communication device
- Have someone else deal with Centrelink for you, if you approve this
- Have somebody else come to meetings with you, if you want them to
- Not have your parents or guardians come to meetings if you are 18 or older, or if Centrelink says you are independent
- Be treated with respect, dignity, privacy and fairness
- Apply for any payment you think you might be allowed to get, even if you don’t end up getting everything you would like
- Know what is happening and why it is happening explained to you in a way you can understand
- Ask for a decision to be reviewed if you don’t agree with it
- Not be treated less fairly than other people because of your disability, race, sex/gender, religion or sexuality
- Complain about the way you are treated, and to get a response to your complaint
Centrelink Contacts
| Carers | 13 27 17 |
| Centrelink Debt | 1800 076 072 |
| Complaints and Feedback | 1800 132 468 |
| Financial Information Service (FIS) | 13 23 00 |
| Help in an Emergency | 13 28 50 |
| Income Management | 1800 132 594 |
| Income Reporting | 13 32 76 |
| Indigenous Australians | 1800 136 380 |
| Job Seekers | 13 28 50 |
| Low Income Health Care Card | 13 24 90 |
| myGov | 13 23 07 |
| People with Disability | 13 27 17 |
| Phone Self Service | 13 62 40 |
| Reviews for earned income | 1800 194 053 |
| Rural & Remote Australians | 13 23 16 |
| Superannuation | 13 36 33 |
Help for Issues with Centrelink
The following organisations may be able to assist you.
Basic Rights Queensland (BRQ)
Free, state-wide information, advice, advocacy and legal services on Social Security (Centrelink and Employment Services) and Disability Discrimination matters.
Phone: (07) 3847 5532
Website: www.brq.org.au
Department of Human Services
Free Financial Information Service to help you make decisions about your finances. You can get information from the service over phone, in person or through one of their free seminars. If you wish to get information from them in person, you may take someone with you as support and/or give someone the authority to speak on your behalf.
Phone: 132 300 or 136 357 to make a booking.
Finanaical Information Online: Click here
Legal Aid Queensland
Give advice about dealing with Centrelink, including advice about overpayments.
Phone: 1300 651 188
Office Locations: Click Here
Disability Law Queensland
Can assist with some centrelink matters. Contact them to see if they can assist.
Phone: (07) 3622 1250
Website: www.dlq.org.au
Office Location: 40 Finsbury St, Newmarket, Qld.