There is a 4-step process to help you and the school reach an outcome that is in the best interests of your child. You must go through each step before progressing to the next.
The 4 steps are:
- Discuss your complaint with the class teacher*.
- Request an independent review by lodging the complaint with the Queensland Ombudsman.
- Contact your regional office.
- Discuss your complaint with the principal or their delegate.
*You should speak directly to the principal if your complaint relates to general school matters or school policy.
For more information please click on the link: https://education.qld.gov.au/parents-and-carers/parent-participation
Please click on the link for details on how to make a complaint for a independent or catholic school: https://nssab.qld.edu.au/Complaints/index.php
For Complaints relating to:
- financial viability;
- statement of philosophy and aims;
- educational program;
- students with disability;
- schools delivering distance education;
- flexible arrangement approvals;
- health, safety and conduct of staff and students;
- land and buildings;
- educational facilities and materials; and
- improvement processes.
A submission may be made to the Non-Sate Schools Accreditation Board. To make a complaint about a non-State school and/or governing body:
- complete and submit the online complaints form;
- download the Word version of the complaints form and post or email it to the Board; or
- write a letter addressed to the Board outlining your complaint to Non-State Schools Accreditation Board, Chairperson, PO Box 15347, City East Qld 4002
- or email the same to firstname.lastname@example.org
For more information go to the website: https://nssab.qld.edu.au/Complaints/index.php
TAFE and Universities
The first step in lodging a complaint regarding a TAFE or University is to contact the organisation directly and give them a chance to resolve the issue. If possible, write to the organisation rather than making a complaint over the telephone to ensure there is a written record of your complaint.
If you receive an unsatisfactory response, you should contact the Chief Executive of the organisation to explain why you think a wrong decision has been made and request an internal review.
If the above steps have been exhausted and the organisation has failed to address your complaint, you may submit the complaint to the Queensland Training Ombudsman
There are four ways you can make a complaint.