Complaints about QCAT
If you have a complaint regarding :
- The conduct of a registry staff member
- Conduct of a tribunal member, adjudicator or mediator
- Registry process or procedures
- Provision or quality of service
- Breach of privacy
You can lodge your complaint by:
Online complaint form: https://www.qcat.qld.gov.au/about-qcat/contact-us/QCATEnquiries
Post: Executive Director QCAT
GPO Box 1639
Brisbane Qld 4001
Phone: 1300 753 228 between 8.30am and 3.00pm Monday to Friday.
In person: Bank of Queensland Building, Level 11, 259 Queen Street, Brisbane (8.30am – 4.30pm weekdays, closed public holidays)
Website: www.qcat.qld.gov.au
QCAT decision and orders are final and binding on all parties to the proceedings. Some provisions of the Queensland Civil and Administrative Tribunal Act 2009 may permit an appeal from a decision or order.
If a different outcome or order is sought, you must appeal, bring an application for leave to appeal or use other legal avenues available under the QCAT Act.
Appealing a QCAT Decision
In certain circumstances parties can appeal a QCAT decision. When appealing a QCAT decision the appeal process differs depending on whether the decision was. See below for a list of different types of decicions and the link to understand the appeal process.
- Appeal about the amount of costs awarded
- Appeal about whether to award costs or not
- Appeal about minor civil disputes
- Appeal about interim decisions
- Appeal about decisions made by a judicial member
- Appeal about decisions made by a non-judicial member
If QCAT’s Principal Registrar refuses, or places conditions on an application, the decision can be reviewed by a member of the tribunal. The decision of the tribunal is final and cannot be appealed further.