Taxi – Complaints & Help

Picture of the top of a taxi cab and its bright light on a dark night

Taxi Complaints

If you want to complain about a taxi service, contact the relevant taxi company first. In many cases they are best placed to resolve the issue and the simplest and fastest outcome may be achieved this way.

Still unhappy?

If you are unable to resolve your issue with the Taxi operator you can lodge a complaint to Department of Transport and Main Roads on:

For more information about the complaints process visit the Personalised transport complaints web page.

Taxi Subsidy Scheme

If you’d like to speak to someone about the Taxi Subsidy Scheme:

Phone: 1300 134 755, or



Legal Aid Queensland may give you legal advice about discrimination in relation to transport.

Phone: 1300 651 188

Office Locations: Click here

The Basic Rights Qld disability discrimination telephone advice services provides information and advice to help a person determine if their problem is Disability Discrimination and if so, what they can do about it.

Phone: 1800 358 511

Easy English Booklet – Getting Legal Help

Legal Aid Queensland have an Easy English booklet to help people understand how to, step by step, get help for legal issues.

To view the guide click here

To order the booklet online click here

Phone: 1300 65 11 88