Taxi Complaints
If you want to complain about a taxi service, contact the relevant taxi company first. In many cases they are best placed to resolve the issue and the simplest and fastest outcome may be achieved this way.
Still unhappy?
If you are unable to resolve your issue with the Taxi operator you can lodge a complaint to Department of Transport and Main Roads on:
- Email: personalised.transport@tmr.qld.gov.au
- Phone: 13 12 30
For more information about the complaints process visit the Personalised transport complaints web page.
Taxi Subsidy Scheme
If you’d like to speak to someone about the Taxi Subsidy Scheme:
Phone: 1300 134 755, or
Email: tssu@translink.com.au
Help
Legal Aid Queensland may give you legal advice about discrimination in relation to transport.
Phone: 1300 651 188
Website: www.legalaid.qld.gov.au
Office Locations: Click here
The Basic Rights Qld disability discrimination telephone advice services provides information and advice to help a person determine if their problem is Disability Discrimination and if so, what they can do about it.
Phone: 1800 358 511
Website: https://www.brq.org.au/
Easy English Booklet – Getting Legal Help
Legal Aid Queensland have an Easy English booklet to help people understand how to, step by step, get help for legal issues.
To order the booklet online click here
Phone: 1300 65 11 88
Website: www.legalaid.qld.gov.au