Organisations who can help you make a complaint

See the below referral guide for who to contact for help about your type of issue
For People Who Help with Go To Telephone Website
Are elderly or have a disability Home care, aged care facility, Enduring Power of Attorney, administration orders, QCAT, Government funded aged care services and community care services ADA Australia 3637 6000

1800 818 338 
Are disabled and/or receiving social security benefits Social security and disability discrimination matters Basic Rights Queensland 3847 5532

1800 358 511
Have low income or are disadvantaged Consumer, employment and family matters, and general advice Caxton Legal Centre 3214 6333 

Pass eligibility criteria: means test, fundng guidelines, merits test.

Discrimination, employment, social security, veterans, consumer or debt matters, young people who have been excluded from school and services Legal Aid Queensland 1300 651 188
Have a disability Disability matters Speaking Up for You 3255 1244 
People with Disability Australia 1800 422 015
Independent Advocacy Townsville 4725 2505
Mackay Advocacy Inc. 4957 8710
Abuse and neglect, decision making, discrimination, health, intellectual or cognitive disability, mental health, NDIS support Queensland Advocacy Inc. 3844 4200
Aboriginal & Torres Strait Islander peoples Domestic violence, family violence, sexual assault Aboriginal & Torres Strait Islander Legal Services 1800 012 255 
QLD Indigenous family Violence Legal Service 1800 887 700
Moreton Bay area Discrimination, residential, social security, employment, debt, wills and estates Moreton Bay Regional Community Legal Service 5495 5916 
Youth Education issues, criminal and child protection matters in Children’s Court, matters affecting young people Youth Advocacy Centre 3356 1002 

Are in Logan and surrounding areas

Disability, youth, employment, mental health, money and debts, accommodation, domestic and family violence YFS Legal 3826 1500
Cannot obtain Legal Aid or afford a lawyer Referrals, self-representation advice, health LawRight 3846 6317 
Are under 65yrs of age, Brisbane area who have a disability Non English speaking Advocacy in Brisbane Amparo Advocacy Inc. 3354 4900 
Are in Rockhampton and Livingstone areas Disability support advocacy Capricorn Citizen Advocacy 4922 0299 
Are in Sunshine Coast area Disability support advocacy Sunshine Coast Citizen Advocacy Programme 5442 2524
Are in Cairns, Yarrabah, Mareeba and Atherton Disability matters Rights in Action 4031 7377 
Have a disability or mental illness The Advocacy & Support Centre Toowoomba – 4616 9700

Ipswich – 3812 7000

Warwick – 4616 9700 
Ipswich Regional Advocacy Service Roma – 4523 6000

3281 5409

Older persons receiving aged care Commonwealth aged care service complaints and access problems  

ADA Australia


1800 818 338

Aboriginal and Torres Strait Islander women in Townsville and rural North Queensland Aboriginal & Torres Strait Islander Women’s Legal Services NQ 1800 082 600 
Bayside and surrounding areas All help areas except immigration, taxation, business and commercial and property litigation Bayside Community Legal Services Inc. 3162 3282
Gold Coast area Family, domestic violence, tenancy, debt, QCAT, employment, social services, enduring Power of Attorney, administration Gold Coast Community Legal Centre & Advice Bureau Inc. 5532 9611 
Goondiwindi and surrounding areas Goondiwindi Community Legal Service 4670 0700 
People who identify as LGBTI Family, separation, domestic violence, employment, gender identification, administrative matters Lesbian Gay Bisexual Trans Intersex Legal Service Inc. 0401 936 232 
Are in Mackay, Whitsunday and Isaac areas Excludes commercial law, conveyancing and native title Mackay Regional Community Legal Centre 4953 1211 
Are women in North Queensland Family, domestic violence, child protection, discrimination North Queensland Women’s Legal Service 4772 5400 
Are in Gold Coast region Robina Community Legal Centre Inc. 0423 466 286
Seniors over 60 in the Fraser Coast Elder abuse, mistreatment, financial exploitation Seniors Legal and Support Service (Fraser Coast) 4194 3000
Family matters, domestic violence, debt, wills, enduring powers of attorney, child protection South West Brisbane Community Legal centre 3372 7677
Are in Sunshine Coast and Noosa areas Family matters, domestic violence, child safety, debts, consumer issues, workplace, discrimination, elder issues Suncoast Community Legal Service 5443 7827 
Are women who do not qualify for Legal Aid and cannot afford a private lawyer Family matters, domestic violence Women’s Legal Service 1800 957 957