Complaints & Help – Visual Impairment

Picture of visually ipaired swimmer at the size of a pool talking to her guide dog


If you feel that you have been subject to discrimination because of your communication difficulties, you may wish to lodge a complaint with the Queensland Human Rights Commission.  You may choose another person to make the complaint for you if you cannot, or do not want to, do so yourself.
Complaints must include:

  • Your name, address and telephone number
  • The name and contact details of the person you are complaining about
  • What happened, when it happened and who was involved
  • Why you think the person has treated you unfavorably

Online Complaint Form: Click here

Phone: 1300 130 670

Complaint information:
Right to information:

Aboriginal and Torres Strait Islander Unit:

Jodie Luck: (07) 3021 9113 or email:
Luke Wenitong: (07) 4037 2104 or email:


Queensland Braille Writing Association (Braille House) is a voluntary association of people specializing in tactual literacy. Braille House provides the following services:

  • Library – a free lending library of braille and moon books
  • Transcribers – produce books and other resources in braille for children and adults, students of all ages, organisations and government departments
  • Tutoring – for adults who wish to become touch readers of braille or moon script

Phone: (07) 3848 5257

Vision Australia is a leading national provider of blindness and low vision services in Australia. They work to create equal opportunity so people who are blind or have low vision can get an education, a job and be as independent as they choose. Vision Australia may be able to assist people with vision impairment to:

  • understand the NDIS as it relates to Vision impairment, including FAQ and client information books provided in Braille
  • gain help to access My Aged Care
  • gain access to a national audio library
  • join group activities

Phone: 1300 847 466

Self Referral Online Form: Click Here


Blind Citizens Australia provide information, peer support, advocacy and consultancy services.

Phone: 1800 033 660
Text: 0436 446 780
Postal Address: Ross House, 247-251 Flinders Lane, Melbourne, VIC 3000