Complaints & Help – Visual Impairment

Picture of visually ipaired swimmer at the size of a pool talking to her guide dog


If you feel that you have been subject to discrimination because of your communication difficulties, you may wish to lodge a complaint with the Anti-Discrimination Commission Queensland (ADCQ).You may choose another person to make the complaint for you if you cannot, or do not want to, do so yourself.
Complaints must include:

  • Your name, address and telephone number
  • The name and contact details of the person you are complaining about
  • What happened, when it happened and who was involved
  • Why you think the person has treated you unfavourably

Online Complaint Form: Click here

Phone: 1300 130 670


Queensland Braille Writing Association (Braille House) is a voluntary association of people specializing in tactual literacy. Braille House provides the following services:

  • Library – a free lending library of braille and moon books
  • Transcribers – produce books and other resources in braille for children and adults, students of all ages, organisations and government departments
  • Tutoring – for adults who wish to become touch readers of braille or moon script

Phone: (07) 3848 5257

Vision Australia is a leading national provider of blindness and low vision services in Australia. They work to create equal opportunity so people who are blind or have low vision can get an education, a job and be as independent as they choose. Vision Australia may be able to assist people with vision impairment to:

  • understand the NDIS as it relates to Vision impairment, including FAQ and client information books provided in Braille
  • gain help to access My Aged Care
  • gain access to a national audio library
  • join group activities

Phone: 1300 847 466

Self Referral Online Form: Click Here


Blind Citizens Australia provide information, peer support, advocacy and consultancy services.

Phone: (03) 9654 1400