Complaints & Help – Hearing impairment

Picture of a childs head with a bionic ear


If you feel that you have been subject to discrimination because of your communication difficulties, you may wish to lodge a complaint with the Anti-Discrimination Commission Queensland (ADCQ).You may choose another person to make the complaint for you if you cannot, or do not want to, do so yourself.


Information on making complaints with ADCQ: Click Here
Phone: 1300 130 670

Complaints must include:

  • Your name, address and telephone number
  • The name and contact details of the person you are complaining about
  • What happened, when it happened and who was involved
  • Why you think the person has treated you unfavourably


Deaf Australia advocates for people with hearing impairment to governments, industry and service providers for improved access to all areas that affect Deaf people’s daily lives.



Deafness Forum of Australia advocates on behalf of and seeks solutions on issues for Australians with hearing loss. It provides advice to the Australian Government to inform public policy and build a fairer and more inclusive nation.


Deaf Services Queensland is the prominent service provider for Deaf and hard of hearing community members across all ages in Queensland with a focus on community and empowerment. They provide interpretation services, accredited Auslan training, community classes, personal care and skill development, and supported independent living

Phone: (07) 3892 8500

National Relay Service is a phone solution for people who are deaf of have a hearing or speech impairment. It is also available to anyone who wants to call a person with a hearing or speech impairment. Calls can be made 24 hours a day, 7 days a week and the service can be used to contact anyone in the wider telephone network.

All calls are confidential (read more about call privacy). To learn more about the service, visit or contact the NRS Helpdesk on 1800 555 660 or

Easy English Booklet – Getting Legal Help

Legal Aid Queensland have an Easy English booklet to help people understand how to, step by step, get help for thier legal issues.

To view the guide click here

To order the booklet online click here

Phone: 1300 65 11 88