Complaints – Future Planning

Picture of a lawyers hands signing documents

If you are unsatisfied with any future plans that have been implemented by your family or carers:

  • Discuss your concerns with the decision maker directly
  • If this fails you may want to attempt mediation

Mediation:

You can apply to undergo mediation through a Dispute Resolution Centre. To complete an application for mediation Click here for the online form

You can also contact your nearest dispute resolution centre to discuss other options available to you:

Far North Queensland Dispute Resolution Centre (Cairns)

Monday-Friday 9.00am – 4.30pm

Level 1, State Government Office Building, 10-12 McLeod Street, Cairns Qld 4870

Email: drc.fnq@justice.qld.gov.au

Phone: (07) 4037 2600 or 1800 671 680 (toll free outside Cairns)

Fax: (07) 4037 2607

 

North Queensland Dispute Resolution (Thuringowa)

Monday – Friday 9.00qm-4.30pm

8 Blackhawk Boulevard, Thuringowa Central, Qld 4817

Email: drc.nq@justice.qld.gov.au

Phone: (07) 4417 8141 or 1800 809 605 (toll free outside Townsville)

Fax: (07) 4417 8137

 

Mackay-Whitsundays Dispute Resolution Centre (Mackay)

Monday – Friday 9.00am – 4.30pm

Old Court House, 12 Brisbane Street, Mackay, Qld 4740

Email: drc.mkywhit@justice.qld.gov.au

Phone: (07) 4889 8402 or 1800 501 576 (toll free outside Mackay)

Fax: (07) 4889 8404

 

Central Queensland Dispute Resolution Centre (Rockhampton)

Monday – Friday 9.00am – 4.30pm

Courts Precinct, 46 East Street, Rockhampton, Qld 4700

Email: drc.central@justice.qld.gov.au

Phone: (07) 4887 1760 or 1800 817 927 (toll free outside Rockhampton)

Fax: (07) 4887 1760

 

Wide Bay Dispute Resolution (Pialba)

Monday – Friday 9.00am – 4.30pm

Level 1, Brendan Hansen Building, 50-54 Main Street, Pialba, Qld 4655

Email: drc.wb@justice.qld.gov.au

Phone: (07) 4120 6708 or 1800 681 109 (toll free outside Hervey Bay)

Fax: (07) 4120 6714

 

South Queensland Dispute Resolution Centre (Brisbane)

Monday – Friday 9.00am – 4.30pm

Level 1, 363 George Street, Brisbane, Qld 4001

Email: drc.sq@justice.qld.gov.au

Phone: (07) 3738 7000 or 1800 017 288 (toll free outside Brisbane)

Fax: (07) 3738 7028

 

The Office of the Public Guardian (OPG) advocates for adults’ rights, access to services, independence and choices as part of a supported decision-making model. The OPG can also:

  • Investigate allegations of abuse, neglect or exploitation
  • Advocate and mediate for you if you have impaired decision-making capacity

Phone: 1300 653 187

Fax: (07) 3738 9496

Email: publicguardian@publicguardian.qld.gov.au

SMS: 0418 740 186