Complaints – Child Protection

You can lodge a complaint with the Child Safety Services if you are not satisfied with the terms of the child protection order

  • Your first step is to directly contact the officer on your case
  • You may then lodge a formal complaint to the department

Complaints can be made a few ways:

In person: 111 George Street
Brisbane Qld 4000

In writing: GPO Box 806
Brisbane Qld 4001

or Fax: (07) 3405 6428

or email: info@childsafety.qld.gov.au
By phone: 13 QGOV (13 74 68)

Website: www.communities.qld.gov.au/childsafety

Still not happy?

If you are not satisfied with the outcome of your complaint you can make an application to Queensland Civil and Administration Tribunal (QCAT) for a review of the decision

In person: Level 9, Bank of Queensland Building
259 Queen Street, Brisbane QLD 4000

or at any Magistrates Court outside of the Brisbane CBD.

In writing: GPO Box 1639,
Brisbane 4001

or Fax: (07) 3221 9156
or Email: applications@qcat.qld.gov.au