Complaints – Child Protection

Picture of the shadow of a family walking in front of a wall

You can lodge a complaint with the Child Safety Services if you are not satisfied with the terms of the child protection order

  • Your first step is to directly contact the officer on your case
  • You may then lodge a formal complaint to the department

Complaints can be made a few ways:

In person: 111 George Street
Brisbane Qld 4000

Postal Address: Locked Bag 3405
Brisbane Qld 4001

Fax: (07) 3405 6428


By phone: 13 QGOV (13 74 68) or 1800 811 810

TTY: (07) 3012 8655


Still not happy?

If you are not satisfied with the outcome of your complaint you can make an application to Queensland Civil and Administration Tribunal (QCAT) for a review of the decision

In person: Level 11, Bank of Queensland Building
259 Queen Street, Brisbane QLD 4000

or at any Magistrates Court outside of the Brisbane CBD.

In writing: GPO Box 1639,
Brisbane 4001

Phone: 1300 753 228 between 8.30am and 3.00pm Monday to Friday.
For enquiries: