Complaints about QCAT
If you have a complaint regarding :
- The conduct of a registry staff member
- Conduct of a tribunal member, adjudicator or mediator
- Registry process or procedures
- Provision or quality of service
- Breach of privacy
You can lodge your complaint by:
Online complaint form: https://www.qcat.qld.gov.au/about-qcat/contact-us/QCATEnquiries
Post: Executive Director QCAT
GPO Box 1639
Brisbane Qld 4001
Phone: 1300 753 228 between 8.30am and 3.00pm Monday to Friday.
In person: Bank of Queensland Building, Level 11, 259 Queen Street, Brisbane (8.30am – 4.30pm weekdays, closed public holidays)
QCAT decision and orders are final and binding on all parties to the proceedings. Some provisions of the Queensland Civil and Administrative Tribunal Act 2009 may permit an appeal from a decision or order.
If a different outcome or order is sought, you must appeal, bring an application for leave to appeal or use other legal avenues available under the QCAT Act.
Appealing a QCAT Decision
In certain circumstances parties can appeal a QCAT decision. When appealing a QCAT decision the appeal process differs depending on whether the decision was. See below for a list of different types of decicions and the link to understand the appeal process.
- Appeal about the amount of costs awarded
- Appeal about whether to award costs or not
- Appeal about minor civil disputes
- Appeal about interim decisions
- Appeal about decisions made by a judicial member
- Appeal about decisions made by a non-judicial member
If QCAT’s Principal Registrar refuses, or places conditions on an application, the decision can be reviewed by a member of the tribunal. The decision of the tribunal is final and cannot be appealed further.