Complaints & Help – First Language Other Than English

Picture of a hand holding out a 'Heello' sign with a smiley face

If you have been denied an interpreter to access a service provided by a Queensland Government agency or funded service, you can make a complaint to the agency or organisation providing the service. If you are unhappy with the outcome of the complaint, you can contact the Queensland Human Rights Commission for matters relating to unlawful discrimination by phoning.

Phone: 1300 130 670

Complaint information:
Right to Information:

Aboriginal and Torres Strait Islander Unit:
Jodie Luck – 07 3021 9113 or email
Luke Wenitong – 07 4037 2104 or email


For other matters regarding denial of services, you can contact the Queensland Ombudsman

Phone: (07) 3005 7000
Postal Address: GPO Box 3314, Brisbane, QLD 4001
Fax: (07) 3005 7067

Complaints and enquiry and feedback form available on


AMPARO Advocacy provides individual advocacy on behalf of vulnerable people from a non-English speaking background with a disability. They can speak, act and write on your behalf to protect your most basic needs.

Address: Building 1, Level 2, 53 Prospect Road, Gaythorne, Q 4051
Phone: (07) 3354 4900
Fax: (07) 3355 0477
Postal Address: PO Box 2065, Brookside Centre, Q 4053


Easy English Booklet – Getting Legal Help

Legal Aid Queensland have an Easy English booklet to help people understand how to, step by step, get help for thier legal issues.

To view the guide click here

To order the booklet online click here

Phone: 1300 65 11 88