If you have a complaint try contacting the tax officer you have been dealing with and discussing your concerns. If you are not satisfied with their response, contact the officer's direct manager. If you are still not satisfied you may consider lodging a formal complaint.
Lodging Formal Complaints:
You can lodge you complaint in several differnt ways.
Online Complaint Form: Clcik Here
Phone: 1800 199 010 (or 13 26 77 if you have a hearing, speech or communications impairment)
Fax: 1800 060 063
Mail: Australian Taxation Office
PO BOX 1271
ALBURY NSW 2640
Commonwealth Ombudsman - If you are unhappy with the way the ATO have handled your complaint, you can contact:
Phone: 1800 362 072 or 1800 060 789 (if you identify as Indigenous)
Online Complaints Form: Click Here
Queensland Law Society - If you need specific legal advice about taxation you will need private legal advice. The Queensland Law Society can refer you to a specialist private lawyer for advice or representation.
Tax Practitioners Board - Administers the registration of tax agents and can investigate complaints about the conduct of tax agents.
Inspector General of Taxation
If you are still unsatisfied with the outcome of a full complaints process with teh Australian Tax Office, you can contact the Inspector General of Taxation to further investigate your concerns:
Online Complaint Form: Click Here
Phone: 1300 44 88 29
Mail: Inspector-General of Taxation
GPO Box 551
Sydney NSW 2001