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Public Transport - Complaints & Help

Picture of a bus driving past in a blur of colourPublic Transport Complaints

You can make a complaint to Translink in relation to any of the following services:

  • Bus
  • Train
  • Ferry
  • Timetables
  • Ticketing, fares, Go Cards
  • TransLink Staff

You can lodge your complaint to TransLink via these methods:

 

 

The Queensland Department of Transport and Main Roads is responsible for ensuring people with disability have access to public transport services.

You can contact the Department of Transport and Main Roads complaints centre to make a complaint about access to:

  • Buses
  • Trains
  • or Ferry’s

You can make a complaint or provide feedback in the following ways: 

If you need assistance to provide feedback, click on this link to find services available to assist you

Your complaint will be assessed for action and you may be contacted you for further information.

If you are not satisfied with the outcome of your complaint, you can request an internal review. An internal review request should:

  • be in writing
  • be lodged within 28 days of you receiving the decision about your complaint
  • detail why you wish the matter be reviewed
  • explain how you have been affected by the decision
  • detail what action you would like taken to resolve the complaint.

For more information on complaints about a public transport service please click here.

 

 

Still unhappy with your public transport complaint?

 

If you are unhappy with your complaint outcome from Translink or the Department of Transport and Main Roads, you can contact the Queensland Ombudsman

The Queensland Ombudsman is an independent organisation that investigates complaints about the actions and decisions of Queensland's state and local government agencies.

Write to: Queensland Ombudsman GPO Box 3314 Brisbane QLD 4001

Phone: (07) 3005 7000 or Toll Free (outside Brisbane): 1800 068 908
Fax: (07) 3005 7067
Email: ombudsman@ombudsman.qld.gov.au
Web: www.ombudsman.qld.gov.au

 

 

Help

To find accessible public transport in Queensland Click Here.

 

Legal Aid Queensland may give you legal advice about discrimination in relation to tranport.

Phone: 1300 651 188
Website: www.legalaid.qld.gov.au

Office Locations: Click Here

 

The Basic Rights Qld disability discrimination telephone advice services provides information and advice to help a person determine if their problem is Disability Discrimination and if so, what they can do about it.

Phone: 1800 358 511
Website: www.brq.org.au

 

Easy English Booklet - Getting Legal Help

Legal Aid Queensland have an Easy English booklet to help people understand how to, step by step, get help for thier legal issues.

To view the guide click here

To order the booklet online click here

Phone: 1300 65 11 88

Website: www.legalaid.qld.gov.au