You can make a complaint to Translink in relation to any of the following services:
You can lodge your complaint to TransLink via these methods:
The Queensland Department of Transport and Main Roads is responsible for ensuring people with disability have access to public transport services.
You can contact the Department of Transport and Main Roads complaints centre to make a complaint about access to:
You can make a complaint or provide feedback in the following ways:
If you need assistance to provide feedback, click on this link to find services available to assist you
Your complaint will be assessed for action and you may be contacted you for further information.
If you are not satisfied with the outcome of your complaint, you can request an internal review. An internal review request should:
For more information on complaints about a public transport service please click here.
If you are unhappy with your complaint outcome from Translink or the Department of Transport and Main Roads, you can contact the Queensland Ombudsman
The Queensland Ombudsman is an independent organisation that investigates complaints about the actions and decisions of Queensland's state and local government agencies.
Write to: Queensland Ombudsman GPO Box 3314 Brisbane QLD 4001
To find accessible public transport in Queensland Click Here.
Legal Aid Queensland may give you legal advice about discrimination in relation to tranport.
Phone: 1300 651 188
Office Locations: Click Here
The Basic Rights Qld disability discrimination telephone advice services provides information and advice to help a person determine if their problem is Disability Discrimination and if so, what they can do about it.
Phone: 1800 358 511
Legal Aid Queensland have an Easy English booklet to help people understand how to, step by step, get help for thier legal issues.
Phone: 1300 65 11 88