Australian Health Practitioner Registration Agency (AHPRA) is responsible for making sure that registered health practitioners meet the standards of good practice set for them by each of the National Boards. If they identify serious concerns about a health practitioner they can:
If you are concerned about a health practitioner’s health, performance or conduct you can notify AHPRA about the practitioner. Click here for more information.
There are some things that National Boards and AHPRA can’t do.
You may make a complaint about any registered Health Practitioner who:
To inform AHPRA about your concern please click on the link: http://www.ahpra.gov.au/Notifications/Make-a-complaint.aspx
Contact details: 1300 419 495, from outside Australia call +61 3 9275 9009
Opening hours: Monday to Friday 9:00am – 5:00pm (Australian Eastern Standard Time)
Contact your local Queensland Health facility to see if the issue can be resolved locally first. If not ask to be referred to the Hospital and Health Service (HHS) complaints coordinator, who reviews feedback for all the facilities in their area.
The complaints coordinator will:
Your complaint will be dealt with in a confidential manner and will only be discussed with the people directly involved. Your complaint will not be kept on your medical record.
If you lodged a complaint with the Queensland Health facility and it was not resolved to your satisfaction, you may wish to contact the Office of the Health Ombudsman. This independent organisation reviews and investigates health complaints.
To make a complaint about a private health service you should contact the hospital or health service provider directly. If you have lodged a complaint with the private health service and it hasn’t been resolved to your satisfaction, contact the Office of the Health Ombudsman. Click Here for information on complaints.
Health Ombudsman - The Health Ombudsman of Queensland is a statutory position that oversees the Office of the Health Ombudsman. The Health Ombudsman must act independently, impartially and in the public interest.
The Health Ombudsman is responsible for:
Your complaint can be about any aspect of a health service, such as:
Phone: 133 OHO (133 646)