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Other Complaints

See the below referral guide for who to contact for help about your type of issue
Complaint About Contact for Complaints Telephone Website
Advertising on commercial television, radio and pay TV Advertising Standards Bureau (02) 6173 1500 www.adstandards.com.au/ 
Aged Care Service Provider Aged Care Complaints Commissioner 1800 550 552 www.agedcarecomplaints.gov.au/ 
Apprenticeships and traineeships, TAFE and universities Training Ombudsman 1800 773 048 www.qld.gov.au
Australian Taxation Office Inspector General of Taxation 1300 448 829 www.igt.gov.au/ 
Bank, credit union or financial services provider

Financial Ombudsman 

 

Credit and Investments Ombudsman

1800 367 287

 

1300 138 422

www.fos.org.au/ 

 

www.cio.org.au 

Bankruptcy, insolvency, liquidation Australian Financial Security Authority 1300 364 785 www.afsa.gov.au/
Builder, licenced tradesperson or building certifier Queensland Building and Construction Commission 139 333 www.qbcc.qld.gov.au/ 
Commonwealth Government Department or Agency Commonwealth Ombudsman 1300 362 072 www.ombudsman.gov.au/ 
Content on radio or television station Australian Communications and Media Authority 1300 850 115 www.amca.gov.au/ 
Centrelink Centrelink 1800 132 468  www.humanservices.gov.au/
Disability services and service providers The Department of Communities, Child Safety and Disability Services 1800 080 464 www.communities.qld.gov.au/ 
Domestic family violence and sexual assault 1800Respect 1800 737 732  www.1800respect.org.au 
Electricity provider including Energex and Ergon Energy Energy and Water Ombudsman Queensland 1800 662 837 www.ewoq.com.au/ 
Health Practitioners Australian Health Practitioner Registration Agency 1300 419 495  www.ahpra.gov.au/
Insurance Financial Ombudsman Service 1800 367 287 www.fos.org.au/ 
National Relay Service National Relay Service 1800 00 464  wwww.relayservice.gov.au/
NDIA funded services National Disability Insurance Agency 1800 800 110  www.australia.gov.au/
Non-state schools (independent and catholic schools) Non-State Schools Accreditation Board (07) 3513 6773 www.nssab.qld.edu.au/
Payment of wages, awards, dismissal and workplace disputes Fair Work Ombudsman 131 394 www.fairwork.gov.au/
Private education provider with overseas students Overseas Student Ombudsman 1300 362 072 www.ombudsman.gov.au/ 
Private health insurance Private Health Insurance Ombudsman 1300 362 072 www.ombudsman.gov.au/
Private health services Office of the Health Ombudsman 133 646 www.oho.qld.gov.au/ 
Private tenancy issue (including rental bonds) Residential Tenancy Authority 1300 366 311 www.rta.qld.gov.au/ 
Private training organisations and colleges  Australian Skills Quality Authority 1300 701 801 www.asqa.gov.au/ 
Product or service brought or rented from a business Office of Fair Trading 131 394 www.qld.gov.au/law/fair-trading 
Scams Australian Competition and Consumer Commission 1300 302 502 www.accc.gov.au/ 
Solicitor, barrister or legal firm Legal Services Commission 1300 655 754 www.lsc.qld.gov.au/ 
Superannuation Superannuation Complaints Tribunal 1300 884 114 www.sct.gov.au/ 
Superannuation contribution not paid by employer Australian Taxation Office 131 020 www.ato.gov.au/ 
Telephone or internet Telecommunication Industry Ombudsman 1800 062 058 www.tio.com.au/
Tenancy advice and advocacy Queensland State-wide Tenant Advice Referral Service 1300 744 263

www.qstars.org.au/

 

For any other complaints not listed above, refer to the online complaints guide at www.complaintline.com.au