To make a complaint about an airline firstly follow the airlines complaints process which will be outlined on their website. If you do not get a resolution directly from the airline then you can approach the Airline Customer Advocate.
The Airline Customer Advocate (ACA) provides a free and independent service to eligible customers of major Australian airlines by facilitating the resolution of unresolved complaints about airline services.
If you are able to answer “yes” to all of these questions below, you will be eligible to receive help from the Airline Customer Advocate.
Phone: 1800 813 129
Legal Aid Queensland may give you legal advice about discrimination in relation to tranport.
Phone: 1300 651 188
Office Locations: Click Here
The Basic Rights Qld disability discrimination telephone advice services provides information and advice to help a person determine if their problem is Disability Discrimination and if so, what they can do about it.
Phone: 1800 358 511
Legal Aid Queensland have an Easy English booklet to help people understand how to, step by step, get help for thier legal issues.
Phone: 1300 65 11 88