In the first instance, you should contact the officer you have been dealing with. That officer will attempt to resolve your concerns or complaint.
Phone: 1800 014 536
Email your complaint to: firstname.lastname@example.org or
complete the online complaints form or
Write to The Public Trustee: GPO Box 1449, Brisbane Q 4001
For more information visit: http://www.pt.qld.gov.au/contact/contact-us/compliments-and-complaints/
If your complaint is not resolved by communicating with the Public Trustee, you can contact the Queensland Ombudsman:
Write to: Queensland Ombudsman, GPO Box 3314, Brisbane QLD 4001
If you believe the decision was made on incorrect or incomplete information, you can contact your Public Guardian officer to discuss the information. You can also write to the officer setting out the information that you know. If you disagree with the reasons, you should speak to the officer about your concerns. If you do not want to contact the officer, you may speak or write to their manager.
An internal review of the decision may occur if the:
The formal complaints process can also consider whether the process the officer used was appropriate and complied with the policies and the principles contained in the guardianship laws. Requests for a review of a decision should be made in writing.
If you are still concerned after completion of the above complaints process and the internal review of the decision, you can contact the Queensland Ombudsman.
Phone: 1800 086 908
For more information on complaints to the Ombudsman go to: http://www.ombudsman.qld.gov.au/MakeaComplaint/tabid/134/Default.aspx